Ryan Osborne
I am a motivated and confident individual with strong communication, customer service and interpersonal skills, developed through experience in retail and hospitality. I have had a longstanding interest in sales, influenced by growing up around my dad and brother, who both work in the industry. This has given me an appreciation for building client relationships, understanding customer needs and achieving results. What particularly attracts me to sales is the direct link between hard work, personal development and success, as I thrive in environments where dedication, initiative and performance are recognised and rewarded. Having played team sports for over a decade, I bring a competitive mindset, resilience and a strong work ethic, alongside a genuine eagerness to learn, develop professionally and contribute to a high-performing sales team.
Work history
F&B assistant
7 Months- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Boosted restaurant sales in line with department targets by maximising opportunities to embed upselling techniques in customer journey.
- Maintained impeccable table settings and dish arrangement to uphold the expectations of a 5-star hotel.
- Demonstrated ability to work under pressure during peak dining times.
- Helped resolve any guest queries or issues swiftly upholding excellent customer relations.
Retail assistant
2 Years 1 Month- Gained experience in assisting customers, restocking products, maintaining store presentation, handling transactions, and serving food.
- Developed strong customer service skills while collaborating with team to meet customers' needs and wants.
- Handled customer enquiries and complaints professionally, offering alternative solutions where necessary.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Enhanced team performance with effective leadership and direction.
Education
GCSEs
I achieved strong results across a range of subjects with grades varying between 4-8. My best grades were Physical Education, Maths and Business. These results show my work ethic, problem solving and ability to manage multiple subjects at once
A-Levels
I achieved the equivalent of a A*,A in double sport and a B in business studies. These studies helped me develop my researching skills and use of knowledge and use it in the real world