RYAN O'DRISCOLL
London
Summary
Versatile and driven professional with experience in customer service, finance operations, and team support. Skilled in problem-solving, compliance, and process improvement, with a strong focus on delivering results and excellent service.
Overview
3
3
years of professional experience
Work history
Payouts Executive
Shawbrook Bank / JBR Capital
2025.09 - Current
- Process high-value car finance payouts daily, ensuring funds were released promptly to dealerships and brokers in line with agreed terms.
- Review and validate finance agreements which would include invoice, settlement figures, vehicle documentation, banking details and signed agreements to minimise the chance of error or fraud.
- Maintain accurate system records and audit trails in line with the FCA regulations and company policy's.
Payouts Executive
Car Finance Genie
2023.08 - 2024.12
- Coordinated with lenders, dealers and customers to manage smooth and timely fund disbursements.
- Processed and tracked payouts, maintaining accurate records and resolving discrepancies efficiently.
- Managed deal pipelines, ensuring all conditions were met prior to funding.
- Produced team performance reports and assisted in workflow/process improvements.
- Stepped in as acting manager when required, ensuring continuity of operations and leadership.
Customer Care Advisor
Valero Energy Limited
2023.01 - 2023.02
- Responsible for acting as the central point of reference for field staff, by liaison with Credit, Legal, Distribution, Pricing and Logistics teams in order to centralise co-ordination of contracts.
- Also acting as the first point of contact for complaints, police queries, solicitor claims and potential new business.
- Assisted other team members with general administration duties.
Education
GCSE - Math, English Literature & Language, Business, History, RE, PE, Combined Science
THE CAMPION SCHOOL
LEVEL 3 BTEC BUSINESS - BTEC business
THE CAMPION SCHOOL
Skills
Eye for detail
Collaboration and teamwork
Time management
Working under pressure
Communication
Critical thinking
Websites
Timeline
Payouts Executive
Shawbrook Bank / JBR Capital
2025.09 - Current
Payouts Executive
Car Finance Genie
2023.08 - 2024.12
Customer Care Advisor
Valero Energy Limited
2023.01 - 2023.02
LEVEL 3 BTEC BUSINESS - BTEC business
THE CAMPION SCHOOL
GCSE - Math, English Literature & Language, Business, History, RE, PE, Combined Science
THE CAMPION SCHOOL