Ryan Mullan
BANGOR,Down
Summary
Sales representative with expertise in customer service and team management. Proven ability to drive revenue growth and improve customer loyalty through effective communication and problem-solving skills. Experienced in managing store operations and training teams to deliver exceptional service.
Overview
22
22
years of professional experience
Work history
Shop manager
Action Cancer
Bangor, Ards and North Down
2023.07 - Current
- Enhanced customer service by training staff in effective communication and problem solving.
- Managed store inventory to ensure adequate stock levels at all times.
- Streamlined operations by introducing more efficient working practices and procedures.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Delivered excellent customer experiences with personalised service approach.
- Negotiated with suppliers for better prices, leading to improved profit margins.
Sales Representative Webchat
Vodafone
BANGOR, Down
2021.04 - 2023.07
- Helped resolve client problems quickly with superior customer service.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Resolved customer concerns promptly to maintain satisfaction.
- Cross-sold complementary products and services to customers.
- Managed on average 30 chats per day
Deputy Store Manager
Game
Newtownards
2012.12 - 2021.04
- Day to day running of Store.
- Completing Rota's, Performing PI Counts, Completing H&S.
- Managing team, setting KPI targets.
- Established sales environment to increase KPI performance by 30%
Store Manager
The Money Shop
Belfast, Antrim
2010.09 - 2012.11
- Day to Day running of business
- Maintaining Standards
- Rota's and Payroll
- Increased sales through coaching and marketing
- Training/ FX Champion increasing FX sales by 25%
Sales Rep
Self Employed
Belfast, BFS
2008.04 - 2010.08
- Business to Business sales.
- Performing analysis of energy costs to demonstrate potential savings.
- Increased sales daily achieving 25% conversion
Manager Argos
Argos
Belfast, Antrim
2007.11 - 2008.03
- Maintaining Standards.
- Training.
- Deliveries.
- Stock counts.
Restaurant General Manager
Pizza Hut Yorkgate
Belfast, Antrim
2004.11 - 2007.11
- Day to day running of business.
- Staff and Supervisor Management.
- Forecasting and Scheduling.
- Inventory and Ordering.
- Maintaining Standards.
Duty Manager
Pizza Hut
Belfast, Antrim
2003.10 - 2004.10
- Shift Running, Managing and directing staff,meeting and exceeding customer expectations.
- Assisting Restaurant Manager with day to day running of restaurant.
Education
NVQ Level 5 - Business Management
Premiere Graduate Management Programme
BelfastBachelor of Arts - Humanities Combined
University of Ulster
ColeraineA-Level
Coleraine Academical Institution
ColeraineSkills
- Customer service
- Forecasting
- Inventory
- Leadership
- Managing
- Management training
- Marketing
- Meetings
- Payroll
- Personnel
- Presentations
- Sales
- Scheduling
- Teamwork
Timeline
Shop manager
Action Cancer
2023.07 - Current
Sales Representative Webchat
Vodafone
2021.04 - 2023.07
Deputy Store Manager
Game
2012.12 - 2021.04
Store Manager
The Money Shop
2010.09 - 2012.11
Sales Rep
Self Employed
2008.04 - 2010.08
Manager Argos
Argos
2007.11 - 2008.03
Restaurant General Manager
Pizza Hut Yorkgate
2004.11 - 2007.11
Duty Manager
Pizza Hut
2003.10 - 2004.10
Bachelor of Arts - Humanities Combined
University of Ulster
A-Level
Coleraine Academical Institution
NVQ Level 5 - Business Management
Premiere Graduate Management Programme