Summary
Overview
Work history
Education
Skills
Websites
Certification
Custom
References
Timeline
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Ryan McKenzie

Birmingham,UK

Summary

A highly motivated and results-driven professional with extensive experience in team leadership, client relationship management, and strategic planning within the logistics recruitment industry. Proven track record of developing and implementing successful recruitment strategies, managing high-performing teams, and driving business growth. Adept at market analysis, operational management, and stakeholder engagement. Committed to delivering exceptional client service and achieving organizational objectives.

Overview

19
19
years of professional experience
23
23
years of post-secondary education
1
1
Certification

Work history

Regional Manager

24/7 Recruitment
Birmingham
01.2019 - Current
  • Developed and implemented regional recruitment strategies that successfully met the company’s objectives
  • Managed a team of 10 contract managers across the West Midlands to achieve full coverage and customer delivery with a volume of over 700 temporary agency workers during peak
  • Analyzed market trends and adjusted recruitment strategies to maintain competitiveness
  • Led, mentored, and managed a team of recruitment consultants and support staff
  • Conducted regular performance reviews and provided training to enhance team skills
  • Built and maintained strong relationships with key clients and stakeholders
  • Ensured high levels of client satisfaction by delivering tailored recruitment solutions
  • Identified and pursued new business opportunities within the region
  • Developed proposals and presentations that attracted potential clients
  • Oversaw daily operations to ensure efficiency and effectiveness in recruitment processes
  • Managed budgets, forecasts, and financial performance for the region
  • Ensured all recruitment activities complied with relevant laws and regulations
  • Prepared and presented regular reports on regional performance to senior management
  • Conducted market research to identify trends and opportunities in the logistics sector
  • Provided insights and recommendations to improve recruitment strategies
  • Collaborated with internal departments to align recruitment efforts with company goals
  • Represented the company at industry events and networking opportunities.
  • Formulated effective budgeting plans to control costs and maximize profits.
  • Tracked business profit and loss to improve budgeting and forecasting.
  • Assisted with recruitment duties, screening applications and forwarding top candidates to senior recruitment staff.
  • Coordinated audit processes, ensured regulatory compliance.
  • Reviewed staff performance by analysing KPI data and conducting appraisals.
  • Drove Key Performance Indicators (KPI)s and continuous improvements throughout logistics and supplier operations.
  • Contacted potential clients and created rapport through cold calling, networking and using referrals.

Account manager

The Best Connection
Birmingham, West Midlands
08.2016 - 06.2019
  • Prepared detailed reports to provide insight into account performance.
  • Facilitated training sessions to upskill junior team members.
  • Achieved client satisfaction by managing key accounts effectively.
  • Conducted market research to stay abreast of industry trends.
  • Assured timely delivery of products and services to meet customer expectations.
  • Generated KPI reports to illustrate overall performance.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
  • Analysed client feedback to highlight areas in need of improvement.
  • Trained and mentored new account representatives to deliver outstanding service.
  • Built rapport with new and existing customers to boost client retention.
  • Processed payroll accurately, maintaining employee satisfaction.
  • Managed complex disciplinary procedures resulting in fair outcomes.
  • Coordinated grievance procedures to resolve worker complaints promptly.
  • Resolved client issues promptly, ensuring high levels of satisfaction.

Coordinator

24/7 Recruitment
Birmingham, west midlands
10.2014 - 08.2016
  • Assisted with recruitment duties, screening applications and forwarding top candidates to senior recruitment staff.
  • Collaborated with management and HR to resolve worker problems, complaints and grievances.
  • Liaised between management and floor workers for clear communication of objectives and concerns.
  • Resolved disputes amongst workers promptly, fostered a harmonious work environment.

Railway Track Engineer

Amber Trains
Birmingham
01.2014 - 01.2014
  • Completed a four-month NVQ Level 2 railway track maintenance course
  • Worked on general track labor in various weather conditions, primarily during night and weekend shifts
  • Gained qualifications in Personal Track Safety (PTS) and Track Induction Course (TIC).

Assistant Manager

Coral Bookmakers
Birmingham
10.2009 - 09.2014
  • Managed daily operations, including opening and closing the shop
  • Delivered strong customer service and built relationships with regular customers
  • Adhered to strict company procedures and handled cash transactions
  • Set and achieved company targets, promoted sales, and managed staff
  • Tested and learned new machine content (slot games).

Administration Assistant

Thistle Hotel
Birmingham
11.2008 - 12.2008
  • Set up party rooms, served food, and performed various hotel duties
  • Gained experience in teamwork and customer service.

Office Assistant

Ishida UK Manufacturing
Birmingham
07.2006 - 07.2006
  • Worked in weights packing and solutions office
  • Performed tasks such as photocopying, computer input, and filing packaged items.
  • Work experience role during school term

Education

Gas NVQ Level 2 -

Great Barr College
Birmingham, UK
01.2007 - Current

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Castle Vale School
Birmingham, UK
09.2002 - 01.2007

Skills

  • Strategic Planning
  • Team Leadership
  • Client Relationship Management
  • Business Development
  • Operational Management
  • Compliance and Reporting
  • Market Analysis
  • Stakeholder Engagement

Certification

  • NVQ Level 2 in Railway Track Maintenance
  • Personal Track Safety (PTS) Card
  • ACS Qualification in Core Gas Safety, Central Heating Boilers, Gas Fires, and Gas Cookers
  • Full UK Driving Licence

Custom

  • Football
  • Gym
  • Socializing with friends
  • Reading
  • Cooking
  • 2nd Dan Black Belt in Karate

References

References available upon request.

Timeline

Regional Manager

24/7 Recruitment
01.2019 - Current

Account manager

The Best Connection
08.2016 - 06.2019

Coordinator

24/7 Recruitment
10.2014 - 08.2016

Railway Track Engineer

Amber Trains
01.2014 - 01.2014

Assistant Manager

Coral Bookmakers
10.2009 - 09.2014

Administration Assistant

Thistle Hotel
11.2008 - 12.2008

Gas NVQ Level 2 -

Great Barr College
01.2007 - Current

Office Assistant

Ishida UK Manufacturing
07.2006 - 07.2006

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Castle Vale School
09.2002 - 01.2007

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Ryan McKenzie