Ryan McIlroy
Portglenone
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Waiter
The Wild Duck Inn Portglenone
Portglenone
06.2019 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
GCSEs - Science, Construction, Princes Trust, Motor vehicle studies and Joinery
St Conor's College
Portglenone 09.2018 - 05.2020
NVQ Level 2 - Food and Beverage
ICQ
06.2022 -
Skills
- Highly responsible and reliable
- Food safety understanding
- Food and beverage service
- Efficient under pressure
- Guest rapport
- Point Of Sale system operation
- Barista experience
- High-volume dining
- Menu memorisation
- Product inventory maintenance
Timeline
NVQ Level 2 - Food and Beverage
ICQ
06.2022 -
Waiter
The Wild Duck Inn Portglenone
06.2019 - Current
GCSEs - Science, Construction, Princes Trust, Motor vehicle studies and Joinery
St Conor's College
09.2018 - 05.2020
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