Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Ryan Massey

Pwllheli,Gwynedd

Summary

Professional with strong expertise in care plan development and personal care support, ensuring compliance with safeguarding policies. Experienced in managing social care services and facilitating support groups while adhering to health and safety regulations. Proficient in quality assurance, developmental support techniques, and medication administration, with a focus on continuous quality improvement and effective intervention strategies.

Overview

4
4
years of professional experience

Work history

Coach

Greenacres
Porthmadog, Gwynedd
02.2024 - Current
  • Mentored six cleaners, facilitating training to elevate cleanliness standards.
  • Demonstrated leadership skills for increased team efficiency.
  • Boosted team morale with efficient leadership strategies.
  • Enhanced team productivity with effective communication and leadership.
  • Provided leadership, resulting in a highly motivated team.
  • Enhanced team performance through effective leadership and coaching.

Self Checker

Greenacres
Porthmadog, Gwynedd
02.2024 - Current
  • Washed windows, mirrors, and glass surfaces to remove residue.
  • Safely handled cleaning chemicals to comply with guidelines and procedures.
  • Disinfected and cleaned bathroom areas, refilling dispensers.
  • Sprayed and blasted components to remove dirt and grease and restore appearance.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Observed aseptic techniques and wore PPE when cleaning rooms.
  • Thoroughly dusted and vacuumed commercial and residential buildings daily.
  • Disinfected all areas of the facility using approved chemicals according to safety protocols.
  • Notified supervisor of issues with equipment or breakage.
  • Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule.

Support Worker

Anheddau Cyf
Penrhos, Gwynedd
09.2023 - 01.2024
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Improved health outcomes by delivering consistent care in collaboration with nursing team.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Planned, prepared and served meals for 2 clients, strictly following prescribed dietary orders.
  • Administered medication with rigorous planning and recordkeeping.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Developed individual case plan with goals, objectives, and activities to meet client needs.

Shop Assistant

Tesco
Porthmadog, Gwynedd
05.2023 - 09.2023
  • Executed cleaning tasks by sweeping floors, dusting shelves, and sanitising coolers.
  • Processed customer sales transactions efficiently using point-of-sale system.
  • Arranged displays and stocked shelves to enhance merchandise visibility.
  • Cultivated strong relationships with guests, vendors, and associates.
  • Addressed and researched customer requests for special orders promptly.
  • Transferred items from back stock to sales floor for optimal inventory display.
  • Acquired comprehensive knowledge of store policies and procedures.
  • Assisted with merchandising, floor moves, and display upkeep.

Cleaner

Hafan Y Mor
Pwllheli, Gwynedd
03.2023 - 05.2023
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Communicated well with team across multiple locations.
  • Correctly used colour-coded equipment.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Reported breakages to supervisor.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Followed health and safety standards governing correct use of chemicals.
  • Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Coordinated and performed 8-10 caravans per day.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Vacuumed carpeted areas and mopped hard floors.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.

Cleaner

Hafan Y Mor
Pwllheli, Gwynedd
03.2022 - 11.2022
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Communicated well with team across multiple locations.
  • Correctly used colour-coded equipment.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Reported breakages to supervisor.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Followed health and safety standards governing correct use of chemicals.
  • Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Coordinated and performed 8-10 caravans per day.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Vacuumed carpeted areas and mopped hard floors.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.

Shop Assistant

Hafan Y Mor
Pwllheli, Gwynedd
04.2021 - 12.2021
  • Completed customer sales transactions using point-of-sale system.
  • Stocked shelves and arranged displays to enhance merchandise visibility.
  • Maintained cleanliness in department by sweeping floors and dusting shelving.
  • Developed thorough knowledge of store policies and procedures.
  • Organised back room and damaged product area for efficiency.
  • Moved items from back stock to sales floor to ensure availability.
  • Fostered strong relationships with guests, vendors, and associates.
  • Verified prices and checked product codes to ensure transaction accuracy.

Education

NVQ Level 2 - Health & Social Care

Coleg Menai
Pwllheli, Gwynedd

Bachelor of Business Administration - Business & Management

The Open University
Milton Keynes
10/2025 -

Skills

  • Care plan development
  • Personal care support
  • Support group facilitation
  • Safeguarding compliance
  • Care management strategies
  • Daily living assistance
  • Release management processes
  • Quality assurance reporting
  • Social care services
  • Needs assessment
  • Developmental support techniques
  • Quality improvement methods
  • Medication administration protocols
  • Life skills training
  • Intervention strategies
  • Housekeeping duties
  • Hazardous materials handling
  • Health and safety adherence
  • Team collaboration and coordination
  • Leadership development
  • Empathy and understanding
  • Individual progress monitoring
  • Coaching techniques
  • Flexibility training
  • Team building strategies
  • Customer service and communication

References

References available upon request.

Timeline

Coach

Greenacres
02.2024 - Current

Self Checker

Greenacres
02.2024 - Current

Support Worker

Anheddau Cyf
09.2023 - 01.2024

Shop Assistant

Tesco
05.2023 - 09.2023

Cleaner

Hafan Y Mor
03.2023 - 05.2023

Cleaner

Hafan Y Mor
03.2022 - 11.2022

Shop Assistant

Hafan Y Mor
04.2021 - 12.2021

NVQ Level 2 - Health & Social Care

Coleg Menai

Bachelor of Business Administration - Business & Management

The Open University
10/2025 -

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