Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Ryan Lomax

Didsbury, Greater Manchester

Summary

Dynamic professional with a strong foundation in sales and team leadership, complemented by exceptional skills in active listening and objection handling. Demonstrates high emotional intelligence and empathy, ensuring clear communication and effective time management. Committed to maintaining a strong work ethic while pursuing opportunities to leverage these competencies for organisational success.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work history

Client Support Team Leader

Wates Facilities Management
Manchester
2025.06 - Current
  • Took part in negotiations with potential new clients by presenting our strong statistics and outlining my methods as Client Support Team Leader to achieve our aims.
  • Hold responsibility for reactive job statistics which improved significantly under my leadership and share weekly summaries with upper management.
  • Investigate escalated client complaints and resolved issues to protect client satisfaction and retention.
  • Improved team efficiency by rolling out new processes.
  • Deliver comprehensive onboarding for newly hired staff to integrate quickly.

Client Support Advisor

Wates Facilities Management
Manchester
2022.08 - 2025.06
  • Organised reactive and planned jobs in Excel spreadsheets to track status daily.
  • Prioritised urgent reactive jobs to maintain smooth workflow under high demand.
  • Updated non-urgent jobs weekly to prioritise organisation and ensure jobs are in a strong position to be closed within their SLA.

Customer Service Advisor

Tech Mahindra
Manchester
2022.06 - 2022.08
  • Resolved product and service complaints by steering each call to closure.
  • Updated customer orders through each stage of the process clearly.
  • Responded honestly to customer questions while providing TalkTalk customer service.

Customer Service Advisor - Part Time

Premier Parking
Manchester
2021.06 - 2022.03
  • Rearrange drivers to reach customers outside terminal drop-off zones daily.
  • Dispatch drivers for departures using departure terminal details.
  • Coordinate driver movements to support efficient arrivals from airport terminal areas.

Sales Team Leader

Premium Recovery Ltd
Cheadle Hulme, Stockport
2017.05 - 2019.11
  • Lead daily coaching for customer service agents through targeted feedback sessions.
  • Set performance expectations that drive continuous excellence for every agent.
  • Took responsibility for the team's targets and presented the data to management on a weekly basis.

Customer Service and Sales Advisor

Premium Recovery Ltd
Cheadle Hulme, Stockport
2014.02 - 2017.05
  • Managed claim case progress to uphold consistent standards for the claims company.
  • Communicated claim updates and next steps to maintain customer clarity and trust.
  • Provided clear rationale for claim handling to support informed customer choices.

Education

A-Levels -

Wilmslow Sixth Form
Wilmslow
2010.09 - 2012.05

GCSEs -

Wilmslow High School
Wilmslow
2005.09 - 2010.05

Skills

  • Team leadership
  • Customer satisfaction
  • Objection handling
  • Problem solving
  • Active listening
  • Clear communication
  • Time management
  • Work ethic
  • Emotional intelligence
  • Empathy

Accomplishments

  • Creating my own music event promotion and organising and hosting the events (03/2013 - 02/2016)

Timeline

Client Support Team Leader

Wates Facilities Management
2025.06 - Current

Client Support Advisor

Wates Facilities Management
2022.08 - 2025.06

Customer Service Advisor

Tech Mahindra
2022.06 - 2022.08

Customer Service Advisor - Part Time

Premier Parking
2021.06 - 2022.03

Sales Team Leader

Premium Recovery Ltd
2017.05 - 2019.11

Customer Service and Sales Advisor

Premium Recovery Ltd
2014.02 - 2017.05

A-Levels -

Wilmslow Sixth Form
2010.09 - 2012.05

GCSEs -

Wilmslow High School
2005.09 - 2010.05
Ryan Lomax