Ryan Kane
Newtownards,County Down
Summary
Dynamic professional with a focus on enhancing sales performance and managing customer relationships. Skilled in inventory control and data analysis, leading to improved business operations and target achievement. Proficient in Microsoft Office 365, with a strong ability in objection handling and closing deals. Dedicated to fostering business growth through effective strategic planning and customer engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Assistant Merchandiser
Dreams and Sofatime
Belfast
2024.05 - 2026.02
- Assisted merchandising team in driving sales and profitability through effective product sourcing and pricing strategies.
- Monitored stock levels and managed product ordering to ensure timely delivery and meet customer demand.
- Tracked sales data to identify trends and support forecasting for strategic decision-making.
- Communicated with suppliers regarding product availability and lead times to enhance supply chain efficiency.
- Conducted competitor reviews to stay updated on market trends and pricing strategies.
- Performed administrative tasks such as updating spreadsheets and maintaining product records with attention to detail.
- Managed multiple priorities in a fast-paced retail environment to ensure smooth operations.
Sales Executive to Assistant Sales Manager
Dreams and Sofatime
Belfast
2019.11 - 2024.05
- As a highly driven sales professional, I progressed from Sales Executive to Assistant Sales Manager by consistently delivering results, building strong customer relationships, and supporting the wider branch team to achieve sales targets and KPIs. I take pride in leading by example, motivating the team with energy, focus, and a proactive approach to problem-solving.
- Key Responsibilities & Achievements:
- → Customer Engagement & Sales Conversion: Demonstrated and presented products and services tailored to individual customer needs through active listening and rapport building. Negotiated and closed sales effectively, contributing to consistent overachievement of personal sales targets.
- → Team Leadership & Coaching: Supported the Branch Manager as part of the leadership team by coaching and mentoring staff. Observed sales interactions, provided constructive feedback, and promoted best practices to drive performance across the team.
- → Sales Analysis & Improvement: Analyzed sales trends to identify performance gaps and opportunities for improvement, contributing to strategic initiatives that boosted overall branch sales and efficiency.
- → Customer Service & Issue Resolution: Handled customer complaints professionally, ensuring timely resolution and maintaining strong customer satisfaction and trust. Clearly communicated finance terms and conditions to ensure full compliance with legal and company standards.
- → Operational & Administrative Support: Carried out key administrative tasks, including monitoring pending stock and coordinating timely deliveries. Maintained communication with customers to ensure smooth order processing and delivery experiences.
- → Leadership Style: Consistently displayed a can-do attitude, high energy, and commitment to team success. Led by example to inspire others and foster a culture of accountability and customer focus.
- → CRM & Customer Data Management: Utilize CRM platforms to manage customer information, track interactions, and support data-driven sales strategies. Ensure accurate record-keeping and contribute to customer retention and engagement initiatives.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Customer Experience Executive
Skoda
Belfast
2018.04 - 2019.11
- Key Responsibilities & Achievements:
- → Customer Journey Management: Mapped and managed the end-to-end customer journey from first contact to dealership visit, ensuring a smooth and engaging experience that positioned the sales team for success.
- → Product Knowledge & Customer Engagement: Provided expert guidance on vehicle features, finance and sales options. Offered test drives, answered queries, and ensured customers felt confident and informed at every stage.
- → Content Creation & Social Media Marketing: Collaborated with the marketing team to create, edit, and manage content across company social media platforms. Promoted vehicle deals, highlighted inventory, and showcased Skoda's brand strengths to attract potential customers.
- → Live Chat & Digital Customer Support: Managed live web chat to assist online customers with real-time enquiries, offering helpful guidance and converting leads into dealership visits.
- → Customer Retention & Relationship Building: Reconnected with existing or previous customers through follow-up calls, helping to extend the customer experience, strengthen relationships, and generate repeat business.
- → Cross-Functional Support & Team Collaboration: Stepped in to cover other roles during staffing shortages, demonstrating adaptability, teamwork, and a strong commitment to maintaining high service standards.
- Performed administrative duties contributing towards smooth store operations.
- Assisted customers in making informed decisions by providing detailed product information.
Shift Leader
Tesco
Belfast
2017.07 - 2018.04
- Summary of Responsibilities
- → Team Collaboration & Customer Service: Worked closely with team members to ensure customers received a consistently high level of service. Supported colleagues across departments, promoting a positive and productive work environment.
- → Operational Oversight: Ensured all daily store processes were completed efficiently and accurately, including stock handling, merchandising, and completing health and safety checks.
- → Leadership & Staff Development: Actively coached and mentored colleagues to improve performance and build confidence in customer-facing roles. Encouraged cross-department development and supported individual growth.
- → Communication & Goal Alignment: Maintained clear and effective communication across the team to ensure alignment with daily and weekly goals, contributing to smooth shifts and consistent results.
Supervisor Conference Porter
Titanic Belfast
Belfast
2016.09 - 2017.07
- Summary of Responsibilities
- → Event Coordination & Client Liaison: Assessed client requirements and ensured event setup and delivery aligned with expectations, contributing to a positive client experience.
- → Team Collaboration & Task Delegation: Worked closely with the setup team and delegated tasks effectively to ensure all event activities were completed efficiently, on time, and to a high standard.
- → Operational Support: Assisted with deliveries and managed event logistics to ensure all materials and equipment were available and set up in line with business timelines and requirements.
- → Planning & Scheduling: Helped schedule and prioritize tasks according to event timelines, business needs, and team availability, ensuring seamless execution.
- → Standards & Efficiency: Maintained a strong focus on quality, professionalism, and customer satisfaction throughout all stages of event delivery.
Process / Admin Department
ASDA Superstore
Belfast
2012.10 - 2016.09
- Summary of Responsibilities
- → Stock Control & Merchandising: Handled in-store stock management, including accurate counting, shelving, and maintaining product presentation to ensure stock availability and compliance with store standards.
- → Customer Service: Interacted with a diverse range of customers and colleagues, maintaining excellent service and professionalism in a fast-paced, high-pressure environment.
- → Administrative Support: Gained valuable office experience by performing key admin tasks such as filing, emailing, data entry, updating colleague boards, and handling both inbound and outbound calls to head office.
Education
Level 2 BTEC First Certificate - Construction
Belfast Metropolitan College
Belfast 2009.05 -
Essential Skills Level 2 - Maths
Belfast Metropolitan College
Belfast 2010.09 -
Business Professional Administration Diploma - OCR Level 2 Pass
Belfast Metropolitan College
Belfast 2012.05 -
GCSE - English (Grade C)
Belfast Metropolitan College
Belfast 2013.09 -
Microsoft Office Specialist - Certificate Achieved
Belfast Metropolitan College
Belfast 2013.09 -
Business Professional Administration Diploma - OCR Level 3 Pass
Belfast Metropolitan College
2014.09 -
GCSE - ICT (Grade C)
Belfast Metropolitan College
2014.09 -
Higher National Certificate - FSD in Events Management Level 4
Belfast Metropolitan College
2015.05 -
Higher National Diploma - FSD in Events Management Level 5
Belfast Metropolitan College
2016.09 -
Skills
- Sales performance and target achievement
- Customer relationship management
- Merchandising and inventory control
- Team leadership and development
- Data analysis and reporting
- Microsoft Office 365 proficiency
- Objection handling and closing techniques
- Event and project coordination
- Communication excellence
- Deal closing techniques
- Up-Selling products
References
References available on request
Affiliations
- Football
- Fitness and Wellbeing
- Tennis
- Road Cycling
Accomplishments
Awarded Employee of the Year (2025) for exceptional contribution to multiple successful store openings, consistently exceeding business performance targets, and undertaking an 8-week secondment to Dublin to support team training and operational logistics during a key business period.
Certification
Awarded Employee of the Year Hometime Group Limited (2025)
Timeline
Assistant Merchandiser
Dreams and Sofatime
2024.05 - 2026.02
Sales Executive to Assistant Sales Manager
Dreams and Sofatime
2019.11 - 2024.05
Customer Experience Executive
Skoda
2018.04 - 2019.11
Shift Leader
Tesco
2017.07 - 2018.04
Supervisor Conference Porter
Titanic Belfast
2016.09 - 2017.07
Higher National Diploma - FSD in Events Management Level 5
Belfast Metropolitan College
2016.09 -
Higher National Certificate - FSD in Events Management Level 4
Belfast Metropolitan College
2015.05 -
Business Professional Administration Diploma - OCR Level 3 Pass
Belfast Metropolitan College
2014.09 -
GCSE - ICT (Grade C)
Belfast Metropolitan College
2014.09 -
GCSE - English (Grade C)
Belfast Metropolitan College
2013.09 -
Microsoft Office Specialist - Certificate Achieved
Belfast Metropolitan College
2013.09 -
Process / Admin Department
ASDA Superstore
2012.10 - 2016.09
Business Professional Administration Diploma - OCR Level 2 Pass
Belfast Metropolitan College
2012.05 -
Essential Skills Level 2 - Maths
Belfast Metropolitan College
2010.09 -
Level 2 BTEC First Certificate - Construction
Belfast Metropolitan College
2009.05 -