Ryan Joys

- Manage high-intensity domestic and international fixtures, maintaining a 360-degree "safety-"first" mindset to ensure the welfare of players and colleagues in environments with over 1,500 supporters.

- Frequently have to exercise rapid decision making under intense public and professional scrutiny, consistently applying the laws of the game to reach the correct outcomes during the match and prevent conflicts instead of having to resolve them.

- Always maintain compliance with the intricate and ever evolving directives and laws of the game, demonstrating the disciplined mindset that is required for standard operating procedure on a flight deck.

- I facilitate clear, professional communications across diverse groups of players managers and stakeholders across the game, be it domestically in the UK or internationally in Europe.

- Efficiently work with high-volume guest service operations, prioritising tasks in a fast-moving environment to maintain timely service delivery without compromising quality.

- I proactively identify and manage potentially unruly customer scenarios by using verbal de-escalation techniques - ensuring calm and professional atmospheres are always set under significant social pressure.

- As part of my job, I have the responsibility to ensure that I comply with legal licensing laws and health and safety protocols as outlined by the Weights and Measures Act and COSHH regulations.

- I consistently have to communicate with my colleagues to manage inventory, financial transactions and floor safety, demonstrating the collaborative mindset required for Multi-Crew Coorporation.