Ryan Gray
London,ENG
Summary
Experienced IT professional with a strong background in cloud computing and IT support. Skilled in managing cloud-based services, troubleshooting technical issues, and ensuring secure and efficient IT operations. Adept at working with teams to implement and improve cloud systems, making technology work seamlessly for businesses. Passionate about streamlining processes and enhancing security to support business goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Cloud Administrator
Viridien
London
09.2022 - Current
- Extensive experience managing Microsoft Azure environments, including virtual machines, storage, and networking.
- Configured and maintained Azure Kubernetes Service clusters, ensuring secure and scalable deployments.
- Developed Infrastructure as Code solutions using Terraform and Bicep.
- Designed and implemented CI/CD pipelines for Terraform deployments, improving automation and efficiency.
- Managed Azure security policies, RBAC, and compliance settings to enforce best practices.
- Implemented OAuth authentication for Azure applications via app registrations.
- Worked closely with development and infrastructure teams to deploy cloud solutions.
Senior IT Analyst
Moore Kingston Smith
London
04.2022 - 09.2022
- Provided 2nd and 3rd line support, troubleshooting complex IT issues.
- Managed Microsoft 365 administration, including user access, licensing, security, and compliance settings.
- Deployed and managed devices using Microsoft Intune and AutoPilot.
- Led the transition to Microsoft 365, assisting users in adopting new tools and workflows.
- Maintained Citrix environments and supported virtual desktop infrastructure (VDI).
- Assisted with Active Directory management, including group policies, user provisioning, and authentication.
- Provided AV support for meeting rooms, ensuring seamless video conferencing and presentations.
IT Analyst
Moore Kingston Smith
London
10.2019 - 04.2022
- Delivered hands-on support for 1st and 2nd line issues, ensuring rapid resolution.
- Managed starter and leaver processes, including account setup, device provisioning, and security access.
- Conducted new starter inductions, providing IT training and support.
- Provided deskside support, troubleshooting hardware, software, and connectivity issues.
- Assisted with cloud-based application troubleshooting, including Microsoft 365 and Citrix environments.
- Worked with authentication protocols such as SAML and OAuth
IT Apprentice
Moore Kingston Smith
London
09.2018 - 10.2019
Education
GCSEs - 9 A*-C Including English and Maths
The Petchey Academy
London 09.2009 - 07.2014
Extended Diploma - IT
The Petchey Academy
09.2014 - 07.2016
NVQ Level 3 - IT
Westminster Kingsway College
London 09.2018 - 09.2019
Skills
- Cloud Computing: Azure management, virtual machines, storage, networking
- Infrastructure as Code: Terraform, Bicep, CI/CD pipeline automation
- IT Security: Azure AD, RBAC, conditional access, security policies
- Automation: PowerShell, Azure CLI for infrastructure management
- Technical Support: 1st-3rd line troubleshooting, Citrix support, Microsoft 365
- Identity & Access Management: OAuth, SAML, Azure AD app registrations
- Device & Endpoint Management: Intune, AutoPilot, remote deployment
- Collaboration & IT Service Management: ITIL best practices, process optimisation
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Administrator Associate
- Okta Professional Certification
Timeline
Cloud Administrator
Viridien
09.2022 - Current
Senior IT Analyst
Moore Kingston Smith
04.2022 - 09.2022
IT Analyst
Moore Kingston Smith
10.2019 - 04.2022
IT Apprentice
Moore Kingston Smith
09.2018 - 10.2019
NVQ Level 3 - IT
Westminster Kingsway College
09.2018 - 09.2019
Extended Diploma - IT
The Petchey Academy
09.2014 - 07.2016
GCSEs - 9 A*-C Including English and Maths
The Petchey Academy
09.2009 - 07.2014
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