Ryan Grant

• Leading restaurant of up to 45 employees taking up to 50k per week, being proactive in sales forecasting and recruiting to ensure restaurant is prepared for varying sales volume and transaction count throughout the year
• Performance management of Assistant Manager, Team Leaders and Team Member to ensure KPIs are achieved and behaviours are adhered to
• Management of restaurant profit and performance KPIs such as labour, stock, guest metrics, speed metrics and restaurant profit target.
• Management of restaurant people metrics such as retention, turnover and training
• Management of restaurant standards and process through weekly and daily review
• Weekly and daily review of store performance with appropriate action driving, communication and coaching of team
• Set the tone and champion the right atmosphere in store to benefit team and guest experience
• Standard business admin including stock counting, rostering, completion of legal paperwork such as fire and safety checks
• Management of employee, when necessary, through ER processes

Achievements and additional responsibilities taken on:

• Process Champion Q1-2 2025; collating deviations and results of all brand and food safety audits within region to communicate out top 10 most common deviations and share checklist for deviation prevention and team upskilling.
• Supported stores by completing brand and food safety audits with coaching and follow up support to increase capability in achieving a pass which would benefit the store and area scorecard.
• People Champion P1-2 2026; periodically confirming each store in the area has a pipeline of talent for progression and stepping in to actively support or train management in high risk store who are below management optimums
• Created HR training which was delivered to management within the Edinburgh area aiming to upskill Team Leaders in basic people processes such as informal and formal conversations, investigations and disciplinaries using scenarios and examples as well as upskilling on company people metrics such as EpT to strengthen capability and increase management confidence and engagement in managing people. Shared this with both PCCs of the region.
• Achieved 100% participation in every KFC listens Team Experience Survey achieving 71% team engagement in 2025 and currently 81% team engagement in 2026 through actively listening to the team, working to improve their experience every day and keeping their experience at the forefront of decision making for the store
• Actively sought out upskilling experiences with regional People Coach and Area Manager to develop myself in preparation for potential future roles; primarily received experience in team leader sign on interviews which was used to benefit and support the area in developing team leaders
• Consistently and capably supported the region and People Coach with ER cases throughout various stages of the processes.

Key responsibilities:

• Coaching, engaging and developing of Costa supervisors and CEMs
• Performance management of Costa Supervisors and baristas through weekly 121s, shift reviews and end of year review as well as managing any HR cases that arose in store.
• Maintaining Costa brand standard and passing bi-yearly Brand and Food safety audit
• Delivering monthly team meetings and cascading information from regional meetings and launching seasonal campaigns
• Driving and managing café and cinema KPIs including profit metrics, guest metrics and people metrics

Achievements and addition responsibilities taken on:

• Regional Costa Champion for Scotland; which involved cascading consistent comms to the region, incentive and initiative leading to improve Costa KPIs across the region and completing store visits across the region to coach and maintain a consistent experience while also monitoring performance of 9 stores and action driving with support to ensure improvement
• Achieved highest Costa Check score in company in 2020
• Created and delivered Cinema Brand and Food Safety audit (ACE) training session to team of 12 managers, rolled this out to the region and supported others in its delivery
• Transferred to ODEON Metro Centre to train with the Costa Manager (6 weeks) and then leading the store for 2 weeks while CM was on AL which gave experience in learning a new role quickly while also managing a new team in a new environment

Key responsibilities:

• Coaching and development of cinema hosts
• Training and coaching of new Cinema Experience Managers
• Duty manager responsibilities such as cash management, safety and security compliance, shift running and opening and closing procedures
• Maintaining brand standards and cleanliness
• Driving business KPIs through engaging, coaching and recognising team
• Performance management of Cinema hosts through probation review, shift reviews, 121s and yearly reviews and HR processes when necessary
• Stock management, orders and deliveries
• Standard business admin such as rostering and stock counting while also completing cinema specific tasks such as film scheduling and programming as well as projector maintenance

Achievements and addition responsibilities taken on:

• Graduate of ODEON Talent Programme ‘Experience Heroes 2018’
• Championed Brand and Food Safety Audit in store, championed Charity, events and marketing in store and championed Financial, Risk and Health and Safety audit in store throughout my time as Cinema Experience Manager.
• Seconded to assist and improve struggling Cinemas such as ODEON Wester Hails (4 weeks), ODEON Lothian Road (4 weeks) and ODEON Leeds-Bradford (4 months); learning to strive in challenging environments while also supporting other teams where needed.
• Worked with future talent by training new CEMs and leading recruitment of new cinema hosts