Summary
Overview
Work history
Education
Skills
Accomplishments
Interests
Work availability
Quote
Timeline
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Ryan Godfrey

Ryan Godfrey

Roade

Summary

Successful hunter and also nurturing existing business with over 10 years of experience in sales and account management. 15 years of automotive industry experience. An enthusiastic and outgoing sales professional who enjoys working with people and providing insightful and honest product information to interested consumers. Organised, dependable, and energetic leader with the proven ability to effectively motivate colleagues. Confident communicator and able presenter in everything from sales pitches to departmental presentations. Reliable, trustworthy, and ethical professional who takes pride in building business, brand awareness, and product loyalty through integrity and honesty. Customer and Supplier database of over 6,000 contacts. Versatile Head of Business with proven abilities across all levels of organisational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the automotive industry. Managing P&L, Suppliers and Customers.

Overview

15
15
years of professional experience

Work history

Head of Commercial Vehicle

06.2018 - Current
  • Accessories Division - vGroup International
  • Grew division from £500,000 turnover to £5,000,000 in 5 years whilst maintaining agreed margin
  • Hunter mentality to seek out new business opportunities
  • Oversee a portfolio of nearly 150 client accounts and act as the primary liaison between the consumer and the corporation
  • Prospecting new clients from a range of backgrounds and requirements such as - Leasing Companies, Fleets/End User, Dealers, OE, Importers, RDCs
  • Actively pursue new business through cold calling, researching leads, and visiting trade shows
  • Responsible for P&L for the division
  • Approve and manage suppliers across the UK to ensure installations were completed within the agreed KPIs/SLAs
  • Strengthen and maintain current business through constant communication, dependable product delivery, and trustworthy relations
  • Contribute ideas for marketing and advertisement of new products and assist in the development of engaging sales pitches
  • Source new products to add to range
  • Generate new leads through Linked In
  • Ensure monthly and annual business division target is achieved
  • Working with external developers and internal stake holders to relaunch online ordering portal and produce and launch an APP

Customer Service Manager

08.2017 - 06.2018
  • VGroup International - Automotive - Fleet and Leasing Industry
  • In this new role I have the following types of projects to improve the customer service department and the company as a whole:
  • Managing a team of 16 people, overseeing day to day tasks, ensuring the department is performing to its optimum efficiency
  • Ensuring the company are offering an exceptional customer experience to internal and external customers across 5 different routes to market
  • Ensuring that we are resolving customer issues above and beyond the expectations - this starts from ensuring we are responding within the set KPIs
  • Focusing on the flaws and the areas of the website the customers are not happy with and then project manage this to improve
  • Target inbound calls at no more than 100 calls per days across the different routes to market
  • Check efficiency of staff members to ensure we are working at maximum capacity
  • Monitor the on-line ordering percentages and error rates
  • Organise workshops with our customers regarding the constant improvements we are making
  • Create & distribute a customer surveys for feedback and analysis
  • Recruiting and interviewing for new members of staff
  • Customer HTML's
  • Discussing different sections of the company at management level
  • Hosting dealer feedback days
  • Visiting customers to discuss service levels as well as cross selling products
  • Key Skills for this role
  • B2C Sales
  • B2B Sales
  • Account management
  • Exceptional customer service and experience

Fleet Team Leader

Volkswagen Financial Services
12.2016 - 06.2017
  • In this role my key responsibilities have been outlined below
  • Managing the team (9 members from 19 to 54) to ensure that the administration of cases via direct telephone contact and correspondence are professionally handled
  • Monitoring and managing delivery against KPI performance measure and targets across 6 separate processes
  • Managing supplier performance and holding regular reviews to identify cost saving and process improvements
  • Resolving more complex and sensitive customer and staff issues
  • Produce and compile performance reports and trend analysis
  • Act as a mentor and coach in order to provide clear direction
  • Conduct regular team meetings and 1:1's

Customer Service Manager

03.2014 - 11.2016
  • VGroup International - Automotive - Fleet and Leasing Industry
  • In this new role I have the following types of projects to improve the customer service department and the company as a whole:
  • Managing a team of 6 people, overseeing day to day tasks, ensuring the department is performing to its optimum efficiency
  • Ensuring the company are offering an exceptional customer experience to internal and external customers across 5 different routes to market
  • Ensuring that we are resolving customer issues above and beyond the expectations - this starts from ensuring we are responding within the set KPIs
  • Focusing on the flaws and the areas of the website the customers are not happy with and then project manage this to improve
  • Target inbound calls at no more than 100 calls per days across the different routes to market
  • Check efficiency of staff members to ensure we are working at maximum capacity
  • Monitor the on-line ordering percentages and error rates
  • Organise workshops with our customers regarding the constant improvements we are making
  • Create & distribute a customer surveys for feedback and analysis
  • Recruiting and interviewing for new members of staff
  • Customer HTML's
  • Discussing different sections of the company at management level
  • Hosting dealer feedback days
  • Visiting customers to discuss service levels as well as cross selling products
  • E-sales division managing our online sales and system and processes in house for dispatch of the goods
  • E-sellor Pro
  • Amazon Seller Central
  • Ebay Seller Central
  • EKM Powershop

Education

Stantonbury Campus

Skills

  • Hunting new business
  • Achieving business target
  • Managing P&L
  • Managing team of Account Managers
  • Supplier Management
  • Strong leadership skills
  • People management
  • Proven track record of project, system and process management and implementation
  • Key Microsoft Programmes
  • Commerical vehicle knowledge
  • Revenue growth
  • Operations oversight
  • Project budgeting
  • Brand management
  • Programme oversight
  • Business administration
  • Industry partnership development
  • Order management
  • Revenue and profit maximisation
  • Sales pipeline management
  • Relationship building and rapport
  • Marketing strategy
  • Database Management
  • Budget forecasting

Accomplishments

  • Achieved customer growth by introducing SmartSheets for Installation tasks.
  • Achieved supplier management and customer satisfaction by introducing APP for engineers in the field tasks.
  • Business Development - Initiated a number of key partnerships which resulted in 42% revenue growth.
  • Grew the business area from 500k turnover to 5m over 5 years
  • Brought in over 100 new customers.
  • Successfully guided Account Managers to increase order penetration within existing customers.

Interests

I have a young family, a large Czech Shepherd and also a Tottenham season ticket holder, so have plenty to keep me busy!


I also enjoy cooking and travelling the world!

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Head of Commercial Vehicle

06.2018 - Current

Customer Service Manager

08.2017 - 06.2018

Fleet Team Leader

Volkswagen Financial Services
12.2016 - 06.2017

Customer Service Manager

03.2014 - 11.2016

Stantonbury Campus
Ryan Godfrey