Ryan Galt

In my role as Operations Coordinator at Ravenair, I am responsible for managing and streamlining the day-to-day activities that ensure the business runs smoothly, efficiently, and in line with regulatory and organisational standards. I serve as a key link between management, staff, and external stakeholders, ensuring that operational objectives are consistently met while maintaining a high level of service quality and compliance.

My position requires a strong focus on planning, organisation, and problem-solving, as I oversee scheduling, resource allocation, and the coordination of multiple moving parts within the operation. I am accountable for maintaining accurate records and operational documentation, monitoring performance against targets, and ensuring that all processes are carried out in accordance with established policies and procedures.

A core part of my role involves acting as the central point of communication across teams, providing real-time updates, addressing challenges as they arise, and proactively implementing solutions to prevent disruptions. I work closely with senior management to support strategic decision-making, providing operational insights, preparing reports, and ensuring that business goals are supported by effective day-to-day execution.

Key areas of responsibility include:

• Overseeing and coordinating daily operational activities to ensure continuity and efficiency.
• Developing and maintaining staff schedules, ensuring optimal use of resources.
• Acting as the primary contact for operational queries, troubleshooting issues, and providing clear resolutions.
• Ensuring compliance with internal policies and external regulations through accurate documentation and reporting.
• Monitoring operational performance and identifying opportunities for improvement.
• Supporting senior leadership with operational planning, reporting, and process development.
• Facilitating communication across departments to promote collaboration and alignment with organisational objectives.

This role demands a proactive approach, attention to detail, and the ability to balance multiple priorities in a fast-paced environment. By combining strong organisational skills with effective communication and decision-making, I contribute directly to the efficiency, reliability, and overall success of the organisation’s operations.

In my role as Sales Assistant at Holland & Barrett, I was responsible for providing a high standard of customer service while supporting the smooth running of day-to-day store operations. The position required a strong focus on product knowledge, attention to detail, and the ability to engage with customers in a professional and approachable manner.

A key aspect of the role was developing a solid understanding of health and wellness products to ensure I could offer clear, accurate, and helpful advice. By actively listening to customer needs, I was able to recommend suitable solutions and contribute to building long-term customer trust and satisfaction.

Alongside customer service, I supported the operational side of the store, including stock management, merchandising, and ensuring all products were displayed to company standards. I was also responsible for handling deliveries, rotating stock to maintain freshness and compliance, and assisting with regular inventory checks.

Key responsibilities included:

• Delivering excellent customer service by providing advice, assistance, and product recommendations tailored to customer needs.
• Building knowledge of health and wellness products to offer informed support and guidance.
• Supporting sales through effective upselling and cross-selling of complementary products.
• Maintaining store standards, including visual merchandising and cleanliness.
• Managing stock replenishment, processing deliveries, and ensuring accurate rotation of products.
• Operating tills, processing transactions efficiently, and handling customer queries or returns in line with company policies.
• Ensuring compliance with health, safety, and company procedures at all times.

This role required strong interpersonal and communication skills, the ability to work both independently and as part of a team, and a proactive approach to customer engagement. By combining product knowledge with a focus on service, I contributed to creating a positive shopping experience and supporting the overall success of the store.

As a Sales Assistant at 883 Police, I was responsible for delivering a high level of customer service and contributing to the daily running of the store in a busy retail environment. The role required a strong focus on building customer relationships, supporting sales, and maintaining store presentation to reflect the brand’s image.

A key part of my role was engaging with customers to understand their needs, providing tailored advice, and promoting products to enhance the overall shopping experience. I also supported the team with stock management, merchandising, and operational tasks to ensure the store operated efficiently and met company standards.

Key responsibilities included:

• Greeting and assisting customers, providing product advice, and ensuring a positive shopping experience.
• Supporting sales through effective communication, upselling, and cross-selling techniques.
• Maintaining store standards, including merchandising displays and ensuring products were well-presented.
• Handling stock replenishment, deliveries, and ensuring accurate stock rotation.
• Operating tills, processing sales transactions, and handling returns in line with company procedures.
• Working collaboratively with the store team to meet sales targets and contribute to overall store success.

This role helped me develop strong customer service and sales skills, as well as a keen eye for detail and brand presentation. It also required adaptability, teamwork, and the ability to perform effectively in a fast-paced retail environment.