Ryan Fitzpatrick
Glasgow
Summary
Dynamic professional with a robust sales background and exceptional communication skills. Demonstrates proven problem-solving abilities and excels in influencing and negotiating to drive business success. Committed to proactive customer service, effectively managing time allocation and schedule organisation. An active listener dedicated to achieving career growth through strategic application of core competencies.
Overview
8
8
years of professional experience
Work history
Appointment Setter
Host and Scale
Manchester
2025.11 - 2026.04
- Supported remote operations for Airbnb sales team by maintaining organised lead flow.
- Ensured timely follow-up on all enquiries to enhance customer engagement.
- Assisted in warming up leads and scheduling appointments with friendly and clear communication.
- Monitored the sales funnel from initial contact to booked calls to identify and address gaps.
- Collaborated with advertising team to align messaging with offerings and target appropriate audiences.
- Facilitated sales team efficiency by updating notes and ensuring structured call processes.
Account manager
Dell Technologies
Glasgow, Glasgow City
2025.03 - 2025.11
- Assisted over 500 customers by ensuring needs were met and providing support.
- Functioned in a fast-paced environment where meeting targets and maintaining organisation was essential.
- Managed a high volume of calls, emails, and tasks while ensuring accuracy and timeliness.
- Forged new business relationships to create new business opportunities.
- Analysed sales data for identifying opportunities for growth.
Sales Negotiator
Slater Hogg & Howison
Glasgow, Glasgow City
2024.03 - 2025.03
- Serve as primary contact for customers, assisting in navigating tailored solutions to enhance their experience.
- Provide consistent customer service throughout daily operations, ensuring clients achieve their desired outcomes efficiently.
- Facilitate negotiations between buyers and sellers, guiding both parties to ensure satisfaction upon agreement completion.
- Achieved sales targets through consistent follow-ups and effective negotiation strategies.
Traffic Marshall
Siteforce
Campbeltown, Argyll and Bute
2022.12 - 2024.02
- Facilitated all deliveries on site to reach designated destinations and communicated site guidelines effectively.
- Assisted in signing operatives in and out of site while liaising with management regarding on-site trades.
- Coordinated traffic flow on site to prevent congestion and ensured vehicles were parked safely to maximise site space efficiency.
Football Coach
Ultimate Soccer
Glasgow, Glasgow City
2021.02 - 2023.12
- Facilitate engaging football sessions for children and young adults.
- Assist participants in developing their skills and achieving personal goals.
- Support clients of all ages and talent levels in reaching their full potential.
- Developed players' skills for improved match performance.
Customer service advisor
Capita, Department of Work and Pensions
Glasgow, Glasgow City
2019.11 - 2021.01
- Assisted members of the public with general enquiries regarding monthly payments and claims.
- Guided citizens to appropriate departments to ensure effective resolution of queries.
- Demonstrated strong verbal communication, listening skills, and attention to detail.
- Managed complex customer issues to successful resolution.
Fire Warden
Cairnhill Structures / Integral Support Storage Solutions
Glasgow, Glasgow City
2018.09 - 2019.10
- Assisted in evacuation procedures during emergencies in oil tank sites.
- Monitored employee attendance and ensured compliance with safety regulations.
- Checked personal protective equipment usage and maintained safe work environments.
Skills
- Excellent sales background
- Influencing and negotiating
- Proactive customer service
- Proven problem solving abilities
- Outstanding communication skills
- Time allocation
- Schedule organisation
- Active listener
Timeline
Appointment Setter
Host and Scale
2025.11 - 2026.04
Account manager
Dell Technologies
2025.03 - 2025.11
Sales Negotiator
Slater Hogg & Howison
2024.03 - 2025.03
Traffic Marshall
Siteforce
2022.12 - 2024.02
Football Coach
Ultimate Soccer
2021.02 - 2023.12
Customer service advisor
Capita, Department of Work and Pensions
2019.11 - 2021.01
Fire Warden
Cairnhill Structures / Integral Support Storage Solutions
2018.09 - 2019.10