Ryan Fenton

• Conducted team meetings on a regular basis, promoting open communication within the team.
• Handled customer complaints effectively, restoring trust in our brand.
• Provided support to manager during audits, ensuring accurate reports.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Monitored sales performance regularly adjusting strategies as required.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Fostered a positive work environment through effective leadership and team-building activities.
• Created a positive work environment, resulting in higher employee morale.
• Managed daily operations to ensure smooth running of the shop floor.
• Monitored health and safety measures for guaranteed compliance.
• Managed a team of 8 staff members

• Demonstrated products effectively leading to increased sales conversions.
• Delivered exceptional after-sales service, encouraging repeat business.
• Assisted customers with product selection for optimal satisfaction.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Role consisted of achieving KPI’s and helping customers with their issues and setting up of device.

Role consisted of achieving monthly targets, cross selling, up selling, ensuring all KPI’s are covered in every sales process, providing great customer service and taking care of the general running of the store. With promotion to a tactical sales position where, traveling around stores in wales and the southwest, supporting stores meet KPI’s and coaching new sales ideas.

• Streamlined sales process to enhance operational efficiency and productivity.
• Developed customer loyalty with excellent customer service, leading to repeat business.
• Increased customer engagement by delivering high-quality product demonstrations.
• Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Crafted compelling pitches for securing high-value deals with clients.
• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
• Built long-term relationships with customers and generated referrals from existing clients.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Maintained awareness of latest industry trends, product knowledge and sales techniques.