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Results-driven IT Support Engineer with 8 years of experience in IT support, infrastructure management, and network security. Skilled in leading teams, optimizing IT operations, and implementing technology solutions to improve business efficiency. Expertise in Microsoft technologies, Windows, Printers, Access Points, and MikroTik, with a solid background in network, hardware, and software troubleshooting. A proactive leader with strong communication and collaboration skills, able to bridge the gap between technical teams and business needs. Experienced in team training, vendor coordination, and ensuring smooth IT operations. Committed to enhancing cybersecurity, driving digital transformation, and aligning IT with business goals. Ensured effective coordination between clients, vendors, and internal teams, delivering projects on time and meeting client expectations. Led a team in the installation and configuration of IT infrastructure, including computers, printers, routers, firewalls, switches, and telephone systems. Independently communicated with clients, conducting meetings to understand their IT requirements and ensuring smooth installation and setup. Possess a foundational understanding of Fortinet firewall implementation and configuration, including policy creation, VLAN and interface management. Provided technical consultation and support, addressing client concerns and ensuring optimal performance of IT systems. Delivered exceptional customer service and achieved positive outcomes.

Experienced IT Support Engineer known for resolving technical issues and enhancing system performance. Skilled at troubleshooting, network administration, and providing top-notch user support. Delivered seamless IT solutions that improved operational efficiency and user satisfaction.

With 13 years of hands-on experience in IT administration, extensive technical expertise is applied to effectively manage and optimize IT systems. Certifications, including CCNA, MCSE, Office 365 Administration, and Azure Active Directory, enable oversight of complex networks, cloud solutions, and system infrastructures. A proactive, detail-oriented approach ensures seamless IT operations in alignment with industry best practices. The proven track record includes implementing innovative solutions, enhancing system performance, and minimizing downtime, significantly contributing to organizational productivity and success. A strong focus on problem-solving and continuous improvement drives efficiency in diverse IT environments.

Proven IT professional with a track record of optimizing system performance and enhancing exceptional user support in Power grid, Mining, logistics, oil, and gas industries. Skilled in Active Directory and analytical problem-solving, I excel in leadership and effective communication. Demonstrated success in implementing preventive measures to reduce downtime, significantly improving operational efficiency.

Ryan Dougill

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IT support engineer

IT support engineer

IT support engineer

Education

BTEC - Information Technology

BTEC - National Foundation Deploma RQF in Information Tec

GCSEs - English

VE Award -

VE Award -

BTEC - Performing Arts

GCSEs - Science

BTEC - Enterprise

GCSEs - Maths

GCSEs - History

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IT support engineer

IT support engineer

IT support engineer

BTEC - Information Technology

BTEC - National Foundation Deploma RQF in Information Tec

GCSEs - English

VE Award -

VE Award -

BTEC - Performing Arts

GCSEs - Science

BTEC - Enterprise

GCSEs - Maths

GCSEs - History

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