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Detail-oriented IT Support Engineer with extensive experience in telecommunications, customer service. Highly technical troubleshoots skills of complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Talented Technical Support Representative with gift for understanding needs of both onsite and remote users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Skilled IT Desktop Engineer with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of IT Technical Support. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Dynamic and dedicated IT Support Engineer with four years of comprehensive experience as an internal IT technician, and two years as a Managed Service Provider Support Engineer. Recognized for delivering exceptional technical support while prioritizing end-user needs and ensuring timely resolutions, as well as being recognized for collaborating with others to reach and exceed goals. Proven knowledge in assessing client environments and providing recommendations for improvements.

I graduated from Federation University with a Master of Information Technology and am currently working as an IT Support Engineer, where I have gained valuable experience in resolving complex technical challenges over the past three years. I am recognized for my strong technical troubleshooting skills, as well as my expertise in software and hardware installation, website development, diagnostic skills, Jira, Active Directory, Office 365, SharePoint and Microsoft/Mac OS solutions, and networking support. I am committed to delivering exceptional customer service and maintaining a professional and communicative approach while ensuring optimal functionality for service users.

Proven IT professional with a track record of optimizing system performance and enhancing exceptional user support in Power grid, Mining, logistics, oil, and gas industries. Skilled in Active Directory and analytical problem-solving, I excel in leadership and effective communication. Demonstrated success in implementing preventive measures to reduce downtime, significantly improving operational efficiency.

Results-driven IT Support Engineer with 8 years of experience in IT support, infrastructure management, and network security. Skilled in leading teams, optimizing IT operations, and implementing technology solutions to improve business efficiency. Expertise in Microsoft technologies, Windows, Printers, Access Points, and MikroTik, with a solid background in network, hardware, and software troubleshooting. A proactive leader with strong communication and collaboration skills, able to bridge the gap between technical teams and business needs. Experienced in team training, vendor coordination, and ensuring smooth IT operations. Committed to enhancing cybersecurity, driving digital transformation, and aligning IT with business goals. Ensured effective coordination between clients, vendors, and internal teams, delivering projects on time and meeting client expectations. Led a team in the installation and configuration of IT infrastructure, including computers, printers, routers, firewalls, switches, and telephone systems. Independently communicated with clients, conducting meetings to understand their IT requirements and ensuring smooth installation and setup. Possess a foundational understanding of Fortinet firewall implementation and configuration, including policy creation, VLAN and interface management. Provided technical consultation and support, addressing client concerns and ensuring optimal performance of IT systems. Delivered exceptional customer service and achieved positive outcomes.

Ryan Dougill

Summary

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IT support engineer

IT support engineer

IT support engineer

Education

BTEC - Information Technology

BTEC - National Foundation Deploma RQF in Information Tec

GCSEs - English

VE Award -

VE Award -

BTEC - Performing Arts

GCSEs - Science

BTEC - Enterprise

GCSEs - Maths

GCSEs - History

Skills

Timeline

IT support engineer

IT support engineer

IT support engineer

BTEC - Information Technology

BTEC - National Foundation Deploma RQF in Information Tec

GCSEs - English

VE Award -

VE Award -

BTEC - Performing Arts

GCSEs - Science

BTEC - Enterprise

GCSEs - Maths

GCSEs - History

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