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Associate principal engineer

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Results-driven IT Support Engineer with 8 years of experience in IT support, infrastructure management, and network security. Skilled in leading teams, optimizing IT operations, and implementing technology solutions to improve business efficiency. Expertise in Microsoft technologies, Windows, Printers, Access Points, and MikroTik, with a solid background in network, hardware, and software troubleshooting. A proactive leader with strong communication and collaboration skills, able to bridge the gap between technical teams and business needs. Experienced in team training, vendor coordination, and ensuring smooth IT operations. Committed to enhancing cybersecurity, driving digital transformation, and aligning IT with business goals. Ensured effective coordination between clients, vendors, and internal teams, delivering projects on time and meeting client expectations. Led a team in the installation and configuration of IT infrastructure, including computers, printers, routers, firewalls, switches, and telephone systems. Independently communicated with clients, conducting meetings to understand their IT requirements and ensuring smooth installation and setup. Possess a foundational understanding of Fortinet firewall implementation and configuration, including policy creation, VLAN and interface management. Provided technical consultation and support, addressing client concerns and ensuring optimal performance of IT systems. Delivered exceptional customer service and achieved positive outcomes.

Results-driven engineering professional with over 7 years of diverse experience in roles including Resident Engineer and Customer Support Engineer. Proven track record of delivering technical support, system maintenance, and on-site engineering services across various industries. Skilled in troubleshooting, client relationship management, and ensuring seamless operation of equipment and systems. Adept at bridging the gap between technical teams and customers, ensuring high levels of satisfaction through timely issue resolution and proactive communication. Strong ability to adapt to dynamic environments and collaborate cross-functionally to meet operational goals

Experienced IT Support Engineer known for resolving technical issues and enhancing system performance. Skilled at troubleshooting, network administration, and providing top-notch user support. Delivered seamless IT solutions that improved operational efficiency and user satisfaction.

Experienced IT Executive and System Administrator adapt at diagnosing and resolving hardware, software, and network issues efficiently. Skilled in delivering exceptional customer service, collaborating with cross-functional teams, and optimizing IT systems for enhanced productivity. Committed to staying updated on emerging technologies to provide innovative solutions and exceed organizational goals. Having an experience more than 5 years in IT industry. Strategically minded professional in technology management, known for high productivity and efficient task completion. Skilled in cloud computing, cybersecurity, and project management. Excel at leadership, communication, and problem-solving to navigate complex challenges and drive team success.

Ryan Dougill

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IT support engineer

IT support engineer

IT support engineer

Education

BTEC - Information Technology

BTEC - National Foundation Deploma RQF in Information Tec

GCSEs - English

VE Award -

VE Award -

BTEC - Performing Arts

GCSEs - Science

BTEC - Enterprise

GCSEs - Maths

GCSEs - History

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IT support engineer

IT support engineer

IT support engineer

BTEC - Information Technology

BTEC - National Foundation Deploma RQF in Information Tec

GCSEs - English

VE Award -

VE Award -

BTEC - Performing Arts

GCSEs - Science

BTEC - Enterprise

GCSEs - Maths

GCSEs - History

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