Ryan Dolan
Eccles,Salford
Summary
Motivated and Ambitious individual with a range of skills to suit a variety of demands. Very capable of slotting in to a new team quickly and working efficiently with them. Experienced with all MS Office programs, Magento e-Commerce system and have a keen willingness to learn other systems.
Overview
13
13
years of professional experience
Work history
Clinical Account Manager
Crystal Health Group
Eccles, Salford
2024.08 - Current
- First point of contact for new and existing client queries and booking requests
- Building long-term client relationships to maintain high client satisfaction
- Record client interactions, agreements, and testing results for regulatory compliance
- Collaborate with internal and external departments to ensure timely and accurate delivery of testing services and results
Clinical Administrator
Crystal Health Group
Eccles, Salford
2024.01 - 2024.08
- Updated databases daily with latest client information to ensure accuracy of records.
- Streamlined communication with private and commercial clients, resulting in improved satisfaction.
- Liaised with healthcare professionals to maintain smooth clinic operations.
- Handled sensitive patient information, ensuring strict confidentiality at all times.
Senior Product Administrator (Outlet)
Classic Football Shirts
Hyde, Tameside
2019.09 - 2023.09
- Accurately and efficiently listing upwards of 500 products per week onto the Outlet category of website using Magento e-Commerce system
- Train team members to accurately and efficiently list Outlet products onto website
- Be responsible for warehouse organisation of Outlet stock
- Liaise with warehouse, laundry and photography departments to ensure streamlined process of stock
- Be the primary point of contact for any Outlet related queries
Barista/Barista Maestro
Costa Coffee
Manchester, Greater Manchester
2015.06 - 2019.09
- Worked with management team to implement proper division of responsibilities.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
- Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Stocked and replenished merchandise according to shop merchandising layouts.
- Actively pursued personal learning and development opportunities.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Warehouse Operative/Admin Assisstant
Express Electrical LTD.
Bolton, Greater Manchester
2014.03 - 2014.12
- Received, stored and shipped goods and materials.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Used item numbers to properly stock warehouse.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Added new material to file records and created new records.
- Organised forms, made photocopies, filed records and prepared correspondence and reports.
- Assisted with reception duties, file organisation, and research and development.
Shop Floor Assistant
B&M Home Store
Cheetham Hill, Greater Manchester
2013.03 - 2013.10
- Helped customers with questions, problems and complaints in person and via telephone.
- Organised racks and shelves to maintain the visual appeal of the store.
- Stocked shelves and supplies and organised displays.
- Greeted customers and ascertained customers' needs.
- Matched purchase orders with invoices and recorded the necessary information.
Education
Access to Higher Education Diploma - Social Sciences
University of Bolton
Bolton, Lancashire2018
BTEC Level 2 First Diploma - Plumbing and Construction
The Oldham College
Oldham, Lancashire2010
OCR Level 2 - Adult Literacy
The Oldham College
Oldham, Lancashire2010
OCR Level 2 - Mathematics
The Oldham College
Oldham, Lancashire2010
GCSE - undefined
Holy Family RC & CofE High School
Heywood, Lancashire2009
Skills
- Motivated team player
- Computer literate
- Active listening skills
- Conflict resolution
- Analytical thinker
- Inventory management
- Employee coaching and mentorship
- Employee task delegation
Timeline
Clinical Account Manager
Crystal Health Group
2024.08 - Current
Clinical Administrator
Crystal Health Group
2024.01 - 2024.08
Senior Product Administrator (Outlet)
Classic Football Shirts
2019.09 - 2023.09
Barista/Barista Maestro
Costa Coffee
2015.06 - 2019.09
Warehouse Operative/Admin Assisstant
Express Electrical LTD.
2014.03 - 2014.12
Shop Floor Assistant
B&M Home Store
2013.03 - 2013.10
GCSE - undefined
Holy Family RC & CofE High School
OCR Level 2 - Mathematics
The Oldham College
OCR Level 2 - Adult Literacy
The Oldham College
BTEC Level 2 First Diploma - Plumbing and Construction
The Oldham College
Access to Higher Education Diploma - Social Sciences
University of Bolton