Ryan Davis
Chigwell,Essex
Summary
A highly self-motivated IT Support Professional with strong customer focussed skills who works well under pressure. I have an ability to grasp new concepts rapidly and am keen to take on responsibility. I am able to solve technical issues efficiently and put in place proactive measures to reduce recurring issues. I am studying for CompTIA A+ in my spare time.
Currently working for One World Rental - a Global IT Events Hire Company, I configure and support Devices, Networks and Peripherals based on the client contract. Support is either provided on site at events or remotely. I have produced training materials to assist technicians in other office locations and supervise and mentor new technician hires.
Overview
3
3
years of professional experience
Work history
IT Technician
OneWorldRental
London
09.2023 - Current
- Contributed to infrastructure projects, collaborating with external clients, vendors, Project Managers and colleagues to plan for successful outcomes.
- Handled large scale client registration, EPOS and Corporate Events on site in London, Dublin, Paris, Stockholm, Berlin, New York.
- Troubleshooting various incidents related to hardware, networks and software faults.
- Provided technical support to internal teams, addressing queries and troubleshooting issues via Slack, face-to-face interactions, and video calls.
- Administered macOS devices using Jamf, ensuring efficient device management and adherence to security protocols.
- Deployment of hardware resources, including imaging laptops and peripherals to ensure smooth operations.
- Involvement in onboarding sessions for new employees, facilitating seamless integration and knowledge transfer, conducting & creation of training materials.
- Executed basic administrative tasks across various SaaS platforms, optimizing workflows and enhancing productivity.
Junior IT Technician
OneWorldRental
London
01.2023 - 08.2023
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Managing hardware on events using backend softwares to ensure events run smoothly.
Education
AWS
A-Levels -
West Hatch High School
Chigwell, EssexSkills
- Certified AWS Cloud Practitioner and currently training for CompTIA A
- Software and Hardware issue diagnosis and troubleshooting
- Application Configuration, Active Directory, Microsoft Exchange and Desktop Support
- Hardware & System upgrades, Understanding of Network Topologies and Network Configuration, DNS, DHCP and Static Routing
- Experience setting up and managing Networks, Registration Setups, RFID Setups, Festival scale EPOS setups
- Automation: Familiarity with automating common tasks to streamline processes and improve efficiency
- Experience of setup and supervision of devices using Apple Configurator / Jamf / macOS
- Experience of Printer / MFD setup and troubleshooting
- Good Team Player with Excellent Communication Skills and Telephone Etiquette
- Organisation & Time Management Skills
- Quick Learner with ability to adapt and work unsupervised
- Understanding and Empathetic
- Proficient in Windows OS / Office365 - Microsoft Word, Excel, PowerPoint, Outlook, Access
- Strong understanding of Social Media Platforms (Facebook, Instagram, TikTok, YouTube, Snapchat)
- Proficient with Android and Apple iOS / MAC Devices, Smart Home Systems, AV Equipment
Timeline
IT Technician
OneWorldRental
09.2023 - Current
Junior IT Technician
OneWorldRental
01.2023 - 08.2023
AWS
A-Levels -
West Hatch High School