Summary
Overview
Work History
Education
Skills
References
Timeline

Ryan Curran

Kilmarnock

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident customer facing employee recognized for consistently receiving excellent customer feedback.

Overview

7
7
years of professional experience

Work History

Financial Collections Advisor

Arvato UK
Glasgow
01.2023 - 08.2023
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Used variety of automated systems to locate and monitor overdue accounts.
  • Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Freelance Video Editor

Self-employed
N/A
05.2022 - 01.2023
  • Edited video by adding graphics, titles, audio and special effects.
  • Reviewed video and selected best footage for storytelling.
  • Checked video for corruption and confirmed media rendered correctly.
  • Uploaded final cuts to content management systems and client platforms.
  • Collaborated with creative team and director to align editing approach with artistic vision.
  • Implemented keyframe animations effectively within content to drive intended narrative.
  • Liaised with editorial personnel to create and produce digital and marketing content and promo development.
  • Watched films and helped select clips, observing and assisting editing process.
  • Created multimedia content for social media, digital advertising, marketing videos and customer help videos.

Covid Safe Cleaner

NHS Test and Protect
Kilmarnock
05.2021 - 05.2022
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
  • Oversaw client flow through COVID-19 collection station.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Offered protective masks and face shields to guests.

Warehouse Stocktaker

Orridge UK
N/A
11.2020 - 04.2021
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Replenished items to maintain stock availability.

Collections Specialist

Webhelp
Kilmarnock
01.2019 - 06.2020
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.

Customer Service Specialist

Flow Energy Group
Glasgow
05.2018 - 12.2018
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Door to Door Fundraiser

Home Fundraising
Dundee
02.2018 - 05.2018
  • Raised awareness and attracted donors through marketing campaigns.
  • Achieved fundraising goals by enacting public communication and outreach programs.

Outbound Sales Call Center Agent

Energy Dundee 4 U
Dundee
06.2016 - 02.2018
  • Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Documented sales call data in company software.
  • Followed up on sales leads through outbound calling.
  • Achieved established sales targets by generating new customer accounts.

Education

NQ - Sports Coaching And Fitness

Dundee And Angus College, Dundee
04.2016

Higher - English Studies

Monifieth High School, Dundee
04.2015

National 4 - Maths

Monifieth High School, Dundee
01.2015

Skills

  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Project Management

References

  • Personal and previous Employer references can be provided if needed

Timeline

Financial Collections Advisor - Arvato UK
01.2023 - 08.2023
Freelance Video Editor - Self-employed
05.2022 - 01.2023
Covid Safe Cleaner - NHS Test and Protect
05.2021 - 05.2022
Warehouse Stocktaker - Orridge UK
11.2020 - 04.2021
Collections Specialist - Webhelp
01.2019 - 06.2020
Customer Service Specialist - Flow Energy Group
05.2018 - 12.2018
Door to Door Fundraiser - Home Fundraising
02.2018 - 05.2018
Outbound Sales Call Center Agent - Energy Dundee 4 U
06.2016 - 02.2018
Dundee And Angus College - NQ, Sports Coaching And Fitness
Monifieth High School - Higher, English Studies
Monifieth High School - National 4, Maths

Similar Profiles

CREATE PROFILE
Ryan Curran