Ryan Carter
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Hardworking and passionate job seeker with strong sales skills. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
New HGV Sales Consultant
Bell Truck and Van
2023.02 - Current
- Completed Daimler C-Sales Truck Certified sales professional course including C+E driving test and CPC
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Service Advisor
Bell Truck and Van
2021.12 - 2023.02
- Selling service care packages and explaining the benefits
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Warranty Administrator
Bell Truck and Van
2021.07 - 2021.12
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
Transport Planner
Cemex UK / Breedon
2018.08 - 2021.07
- System used: SAP, CRM, RMS, Microsoft 2016
- Improved transportation efficiency by analysis and optimising route plans for various modes of transport.
- Established constructive relationships with local government officials, community leaders, and other key stakeholders in order to facilitate the successful completion of transportation projects.
- Monitored ongoing projects to assess progress towards established goals while making necessary adjustments as needed for optimal results.
- Provided technical guidance and support to junior staff members, fostering a collaborative work environment that promoted professional growth and development.
- Reduced costs for clients with strategic planning and thorough analysis of transportation options.
- Developed innovative approaches to address complex transport challenges, incorporating cutting-edge technology and best practices into solutions.
- Established relationships with trucking companies to acquire long-term business commitments and desirable rates.
Repair Controller / Total Loss Claim Handler
Northgate Van Hire Plc
2014.08 - 2018.07
- Validating damage estimates via the Audatex system
- Understand and keep track of customer/insurer SLA's and Agreements.
- Provided insightful financial analysis to support executive team in making informed business decisions.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Built trust with clients through consistent professionalism, empathy, and transparent communication during difficult situations.
- Evaluated total loss vehicles accurately using valuation tools to ensure fair settlement offers for policyholders based on market values at the time of loss.
- Improved claim documentation quality by consistently reviewing reports for accuracy before submission.
- Managed multiple priorities simultaneously while maintaining attention to detail during high-pressure situations in a fast-paced environment.
- Provided exceptional service to customers while maintaining a high level of confidentiality regarding sensitive information.
- Increased departmental efficiency by identifying areas of improvement in current processes and implementing new strategies.
Education
C-Sales Truck Professional Course
Mercedes Benz Training Centre
Milton Keynes01.2024
Driving Qualification - C+E License And Full CPC
01.2024
Customer Service and Contact Centre Routeway -
CCP Limited
12.2011
NVQ level 2 in Youth Work -
Stockton Borough Council
05.2011
NVQ level 2 in Aviation -
Stockton Riverside College
05.2010
St. Michaels R.C Secondary
07.2009
Skills
- Sales proposal creation
- Time Management
- Prospect qualification
- Territory expansion
- Product and service knowledge
- Prospecting skills
- Cold-calling
- Referral Generation
- Sales Analysis
- Community Networking
- CPC
- Class C+E driving license
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
Personal Information
Driving License:
Full UK Driving Licence
C+E license
CPC
References
Available on request.
Timeline
New HGV Sales Consultant
Bell Truck and Van
2023.02 - Current
Service Advisor
Bell Truck and Van
2021.12 - 2023.02
Warranty Administrator
Bell Truck and Van
2021.07 - 2021.12
Transport Planner
Cemex UK / Breedon
2018.08 - 2021.07
Repair Controller / Total Loss Claim Handler
Northgate Van Hire Plc
2014.08 - 2018.07
C-Sales Truck Professional Course
Mercedes Benz Training Centre
Driving Qualification - C+E License And Full CPC
Customer Service and Contact Centre Routeway -
CCP Limited
NVQ level 2 in Youth Work -
Stockton Borough Council
NVQ level 2 in Aviation -
Stockton Riverside College
St. Michaels R.C Secondary
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