Summary
Overview
Work history
Skills
Affiliations
Timeline
Generic

Ryan Burt

Summary

I bring a hard-working, enthusiastic attitude to
everything I do. As someone who is eager to learn, I
have a great desire to solve problems and help
people. Communication is one of my strengths, and I
enjoy working towards goals both professionally and
personally. Whether working independently or as
part of a team, I am happy to bring my energy and
commitment to any challenge.
Outside of work I enjoy training at my local gym, socialising and eating out. My goal over the next 12 months is to pass my driving test and read more books.

Overview

5
5
years of professional experience

Work history

FRONT OF HOUSE/RECEPTION

DIGLIS HOUSE HOTEL
Worcester, Worcestershire
03.2023 - 01.2025

• Engaged with customers daily, providing high-quality
service and support in a busy hotel environment.
• Successfully upsold premium rooms and services to
enhance guest experiences and increase hotel revenue.
• Managed guest complaints and reviews on various
platforms, ensuring concerns were addressed promptly
and professionally, leading to improved guest satisfaction
ratings.
• Responsible for cash handling, including safe counting
and balancing cash machines, demonstrating strong
attention to detail and accuracy.
• Conducted room showcasing to potential guests,
highlighting features and benefits to boost room sales.
• Promoted and upsold hotel food and drink offerings,
contributing to an increase in the dining and bar service
uptake.

LABOURER/ROOFER

MR SITE SERVICES
UK
11.2021 - 03.2023

● GRP weather proofing
● Labouring

WAREHOUSE OPERATIVE [TEMP]

UPTON FURNITURE
Upton upon Severn, Worcestershire
05.2021 - 11.2021

● Assembling furniture products.
● Delivery and collection of items from customers.
● Liaise with customers for sale and delivery.
● Setup and assist with the market stand.

ASSEMBLY OPERATIVE [TEMP]

NEOPEARL
MALVERN, Worcestershire
11.2020 - 04.2021
  • Product assembly.

PAINTER & DECORATOR [TEMP]

RESTDALE HOUSE
Worcester, Worcestershire
03.2020 - 11.2020

● Communicating with tenants about work schedules.
● Stripping empty office units ready for refurbishment
● Prepping walls and surfaces.
● Assisting with electrical work, lights and heaters.
● Painting walls, ceilings and woodwork.

LABOURER (WORK EXPERIENCE)

TIM BEARD
Worcester, Worcestershire
09.2019 - 01.2020
  • Labouring on site.
  • Assisting with roofing.
  • Assisting with plastering.

Skills


  • Customer Relationship Management: Expertise in
    managing customer interactions and building
    relationships to enhance client satisfaction and loyalty
  • Sales and Promotion: Proven ability to upsell products
    and services effectively, meeting and exceeding sales
    targets
  • Financial Transactions: Competent in managing financial
    transactions, cash handling, and balancing operations
  • Communication: Strong verbal and written
    communication skills, experienced in handling phone and
    email communications with clients
  • Problem-Solving: Adept at addressing and resolving
    customer issues, ensuring a smooth and positive customer
    experience

  • I have also completed the following training over the last few years:


    ● CBT (Bike license)
    ● CSCS (Green labourers card)
    ● Working at Height (Health & safety)
    ● IPAF (Mewp training)
    ● PASMA (Tower scaffolding)

Affiliations

  • Fitness and Nutrition: Passionate about maintaining an active lifestyle; regular member at my local Gym. Dedicated to personal fitness and well-being, including a strong focus on nutrition. • Collector: Enthusiastic collector of high-value trainers, with a keen interest in limited edition and exclusive releases.

Timeline

FRONT OF HOUSE/RECEPTION

DIGLIS HOUSE HOTEL
03.2023 - 01.2025

LABOURER/ROOFER

MR SITE SERVICES
11.2021 - 03.2023

WAREHOUSE OPERATIVE [TEMP]

UPTON FURNITURE
05.2021 - 11.2021

ASSEMBLY OPERATIVE [TEMP]

NEOPEARL
11.2020 - 04.2021

PAINTER & DECORATOR [TEMP]

RESTDALE HOUSE
03.2020 - 11.2020

LABOURER (WORK EXPERIENCE)

TIM BEARD
09.2019 - 01.2020
Ryan Burt