Ryan Bandara
Shepshed,United Kingdom
Summary
Dedicated professional with expertise in customer engagement and conflict resolution, adept at handling complaints and ensuring effective customer follow-up. Demonstrates strong performance analysis skills, contributing to efficient staff training and maintaining a calm composure under pressure.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Coordinator
Armstrong Logistics
Loughborough, Leicestershire
01.2025 - 08.2025
- Handled administrative tasks, freeing up time for senior staff members.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Created detailed schedules to streamline work processes.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Received and actioned feedback to improve personal performance.
- Communicated between clients and customers to ensure standards were met and exceeded.
- Processed performance data and translated this message to senior management with plans for better results.
- Actively looked out for more efficient ways to save company money by changing haulier methods for example.
Customer care representative
McDonald's
Loughborough, Leicestershire
05.2024 - 12.2024
- Prioritised tasks to meet and exceed company objectives and goals.
- Delivered exceptional service with timely responses to queries.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Demonstrated empathy whilst handling challenging customer issues.
- Established rapport with customers to encourage repeat business.
- Improved operational efficiency by streamlining customer care processes.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Listened actively to offer accurate information and best solution to their needs.
- Implemented customer follow up to uphold service standards.
Customer service representative
Cancer Research UK
Loughborough, Leicestershire
04.2023 - 10.2023
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Built customer rapport by providing friendly, genuine service.
Customer service representative
Oxfam
Loughborough, Leicestershire
06.2021 - 10.2021
- Improved customer satisfaction by effectively handling complaints and inquiries
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
GCSEs - Physics, Mathematics, English, Physics, Chemistry, Biology, French, Religious Studies, Geography
De Lisle College
Loughborough, Leicestershire 09.2017 - 07.2022
A-Levels - Mathematics, Physics and Geography
De Lisle College
Loughborough, Leicestershire 09.2022 - 06.2024
Skills
- Customer engagement
- Conflict resolution
- Complaint handling
- Customer follow-up
- Performance analysis
- Time management
- Staff training
- Calm composure
- Excel
Timeline
Coordinator
Armstrong Logistics
01.2025 - 08.2025
Customer care representative
McDonald's
05.2024 - 12.2024
Customer service representative
Cancer Research UK
04.2023 - 10.2023
A-Levels - Mathematics, Physics and Geography
De Lisle College
09.2022 - 06.2024
Customer service representative
Oxfam
06.2021 - 10.2021
GCSEs - Physics, Mathematics, English, Physics, Chemistry, Biology, French, Religious Studies, Geography
De Lisle College
09.2017 - 07.2022
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