Ryan Baker
Darlington,County Durham
Summary
Motivated professional demonstrating strengths in stakeholder engagement and project management. Adapts to diverse roles and challenges, showcasing a commitment to continuous improvement and collaborative success. Eager to leverage a multifaceted skill set to support organisational goals in future opportunities.
Overview
9
9
years of professional experience
Work History
Asset Management Officer
Environment Agency
Darlington
01.2023 - Current
- Coordinated asset inspections to ensure compliance and safety.
- Ensuring assets are compliant with health and safety regulations.
- Management of maintenance schedules.
- Investigated and rectified asset defects, ensuring adherence to compliance and safety standards.
- Working with internal teams, contractors and stakeholders.
- Undertaking CDM Client duty role on construction projects.
Resilience Consultant
RAB Consultants
Durham
01.2020 - 12.2022
- Contributed to flood modelling data improvements for the Environment Agency to enhance predictive capabilities.
- Conducted T98 asset inspections for the Environment Agency post-flood incidents to assess damage and inform recovery efforts.
- Developed automated tools to streamline processes in ArcGIS for the Environment Agency.
- Supported Hackney Borough Council in their business continutity response to Covid - 19.
- Facilitated workshops and training sessions to upskill team members and improve service delivery.
- Helped clients enhance internal structures and improve handling of current and potential problems.
IT Support Technician
Ryecroft Glenton
Newcastle upon Tyne
01.2017 - 12.2020
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Responded promptly to support tickets, prioritising tasks based on urgency and impact.
- Installed new hardware and software to meet system specifications and user needs.
- Updated software for new functionality and improved security.
- Helped customers set up new systems, applications and software.
Education
Master of Science - Disaster Management and Sustainable Development
Northumbria University
Newcastle upon Tyne01-2021
Bachelor of Science - Computer Science
Northumbria University
Newcastle upon Tyne01-2019
Skills
- Asset compliance
- Risk assessments
- Project management
- Data analysis
- Software automation
- Technical documentation
- Stakeholder engagement
Timeline
Asset Management Officer
Environment Agency
01.2023 - Current
Resilience Consultant
RAB Consultants
01.2020 - 12.2022
IT Support Technician
Ryecroft Glenton
01.2017 - 12.2020
Master of Science - Disaster Management and Sustainable Development
Northumbria University
Bachelor of Science - Computer Science
Northumbria University