Ryan Baker
Beeston,Nottingham
Summary
Competent professional with strong management and leadership experience spanning 6 years in sports operations and 9 years in customer service. Currently leading the University of Nottingham Men's Football Club as Head of Player Development, achieving the top ranking in UK university football for 2023/2024. Recognized for effective strategic leadership in managing coaching staff and fostering a high-performance team culture. Adept at developing and implementing impactful training programs, enhancing both individual and team performance. Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint, to support and streamline operations. Demonstrates a proven track record of operational excellence across diverse environments.
Former role as Sports Coordinator at the University of Nottingham Sport involved organizing fixtures and leagues for 2,500 players, managing 60 weekly events across multiple venues, and optimizing administrative processes. Collaborated with marketing and PR teams to enhance event visibility and streamline operations.
Previous experience as a Team Leader at Miller & Carter involved creating and managing training schedules, improving service processes, and achieving high customer satisfaction. Demonstrated success in resolving guest complaints and meeting sales targets in a dynamic hospitality environment.
Brings a blend of strategic insight, leadership, and operational expertise across both hospitality and sports sectors to drive impactful results and continuous improvement.
Overview
8
8
years of professional experience
Work history
Head of Player Development & Men's Football Coach
University of Nottingham Football Club
Nottingham
2021.09 - Current
- Performed project management and evaluated projects to identify improvement opportunities, consequently achieving number 1 ranked organization in UK (Men's University Football) 2023/2024.
- Organized resources and facilities to direct effective training programs and strategies for 130 members, bolstering individual and team performance.
- Oversaw selection, supervision, and performance of team of 10 coaching staff to maintain adequate coaching levels.
- Established positive team culture by building inclusive and supportive environment
Sport Coordinator (Men's Football)
University of Nottingham Sport
Nottingham
2020.09 - 2022.06
- Scheduled fixtures and organised leagues for over 130 teams, containing 2500 players. This involved 60 weekly fixtures, at three different venues, across 4 days a week.
- Managed administrative logistics of event planning, including contract signing, fee collection, event booking, and event promotions.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Assisted in the operational production of live and online events, utilising Playwaze to ensure seamless execution from conception to completion.
Team leader & Head of Training
Miller & Carter
Nottingham
2018.09 - Current
- Evaluated company processes, employee performance and training progress to determine additional training needs.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Master of Arts - Law (International)
University of Nottingham
Nottingham2022-12
Bachelor of Arts - Philosophy
University of Nottingham
Nottingham2021-07
Skills
- Strategic Project Execution: Expertise in overseeing and executing complex projects, including training program development and event coordination
- Team Leadership: Proven ability to lead and manage teams, including coaching staff and new employees, fostering high-performance culture
- Training & Development: Skilled in designing and implementing training schedules, evaluating performance, identifying areas for improvement
- Operational Efficiency: Experienced in optimizing processes and improving workflows in sports and hospitality settings
- Customer Service Excellence: Strong background in delivering exceptional customer care, resolving issues promptly, enhancing satisfaction
- Event Coordination: Adept at managing fixtures, leagues, and large-scale events, including scheduling, logistics, promotions
- Strategic Planning: Ability to develop and execute strategic initiatives that drive success and achieve organizational goals
- Communication & Collaboration: Effective in liaising with marketing and PR teams, working collaboratively across departments to achieve objectives
Accomplishments
Top-Ranked University Sports Organisation
University of Nottingham Men's Football Club
2023/2024
I and my colleagues led the team to achieve the number 1 ranking among university football clubs in the UK, demonstrating exceptional leadership, strategic planning, and performance management.
Student Services Award
University of Nottingham
2022
Recognized for exceptional contributions to student services, demonstrating outstanding dedication and impact in enhancing the student experience.
Services to School Award
Lode Heath School
2016
Honored for significant contributions to the school community, showcasing dedication and excellence in supporting and enhancing school activities and services.
Timeline
Head of Player Development & Men's Football Coach
University of Nottingham Football Club
2021.09 - Current
Sport Coordinator (Men's Football)
University of Nottingham Sport
2020.09 - 2022.06
Team leader & Head of Training
Miller & Carter
2018.09 - Current
Master of Arts - Law (International)
University of Nottingham
Bachelor of Arts - Philosophy
University of Nottingham