Ryan Back
Edinburgh
Summary
Dedicated professional with a strong foundation in team leadership and staff training, complemented by expertise in stock management and basic accounting. Demonstrates exceptional punctuality and dependability, with a proven ability to remain calm under pressure. Skilled in conflict resolution and an enthusiastic communicator, proficient in Microsoft Office systems. Committed to continuous training and development, aiming to leverage these skills towards enhancing organisational efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
First Class Host
CrossCountry Trains
Edinburgh
02.2025 - Current
- Conducted periodic stock checks, minimised instances of stock-outs or overstocks.
- Trained to provide assistance to Train Manager in event of emergency evacuation of trains.
- Maintained a clean working area in order to provide optimal service.
- Created a welcoming environment to provide passengers with a calm environment for their journeys.
- Provided excellent customer service, ensuring guest satisfaction.
Bar supervisor
Mitchells & Butlers: The Tron Edinburgh
Edinburgh
09.2020 - 10.2024
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Assisted management with creating rotas for a large team.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Expected to administer conflict resolution with customers that were under the influence in a calm manner.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Supervised team members to ensure excellent service delivery.
- Trained staff for improved service quality and professionalism.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
Bar staff member
Mitchells & Butlers: The Old Ball
Leeds
07.2017 - 09.2020
- Maintained professional knowledge about various drink recipes and offerings.
- Handled cash transactions to ensure accurate accounting.
- Managed customer disputes effectively, preserving the business reputation.
- Adhered to health and safety regulations strictly.
Education
Bachelor of Arts - Sociology
University of Edinburgh
Edinburgh 09.2020 - 05.2024
Skills
- Punctuality and dependability
- Team leadership
- Stock management
- Staff training
- Basic accounting
- Conflict resolution
- Knowledge of Microsoft Office systems
- Training and development
- Enthusiastic communicator
- Calm under pressure
Affiliations
- Travelling
- Reading
- Meeting new people
- Football
Accomplishments
I am a proud founder of a book club based in Edinburgh, called the Mopey D***s Book Club. I created the group to encourage more men to read and so far have gathered around 12 members.
References
References available upon request.
Timeline
First Class Host
CrossCountry Trains
02.2025 - Current
Bar supervisor
Mitchells & Butlers: The Tron Edinburgh
09.2020 - 10.2024
Bachelor of Arts - Sociology
University of Edinburgh
09.2020 - 05.2024
Bar staff member
Mitchells & Butlers: The Old Ball
07.2017 - 09.2020