Highly skilled professional with expertise in stock control techniques, staff supervision, and inventory software mastery. Demonstrates exceptional organisation, effective communication, and resilience under pressure in high-intensity environments. Proficient in customer relationship management and POS system operation, with a proven ability to make sound decisions and optimise operational efficiency. Dedicated to fostering seamless workflows and achieving excellence in dynamic settings.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work history
Maintenance technician
The Renaissance Club
Dirleton, East Lothian
2026.01 - Current
Serviced systems regularly to prevent unexpected breakdowns.
Performed routine checks for equipment functionality.
Improved operational efficiency with regular maintenance tasks.
Modified equipment to enhance operational efficiency.
Adhered to all standard operating procedures ensuring compliance and safe operation.
Ensured safety by adhering to all health and safety regulations.
Applied best practices to comply with health and safety regulations.
Documented service records to support effective operations management.
Replaced light bulbs, sockets, and switches across properties to ensure consistent functionality.
Shop Manager and Stringing Technician
Gannon Sports
North Berwick, East Lothian
2011.09 - 2025.12
Oversaw daily shop operations to keep business activities running smoothly.
Managed store inventory to keep stock levels sufficient at all times.
Coordinated staffing and training initiatives to develop a customer-focused team.
Trained junior staff on procedures and safety protocols to develop skills.
Advised customers on product choices to support informed buying decisions.
Provided product knowledge to customers to improve their shopping experience.
Delivered personalised service that created excellent customer experiences.
Resolved customer complaints promptly while maintaining service delivery standards.
Cultivated strong relationships with key customers, fostering loyalty and encouraging repeat business.
Monitored market trends and adjusted pricing strategies to enhance competitiveness.
Reviewed sales targets regularly and adjusted plans to protect profitability.
Maintained shop cleanliness to present a professional look to customers.
Followed service standards to protect the shop reputation for excellence.