Ruxandra Barsan

• Developed and implemented new software applications, enhancing company productivity and client satisfaction.
• Mentored junior software engineers, providing guidance on coding standards, best practices, and professional development.
• Resolved Jira tickets with comprehensive bug fixes.
• Supported Process Manufacturing Financials app from EBS suite, covering modules such as Cost Management, Planning, Asset Management, Process Manufacturing, and Work in Process. Earned positive feedback from customers for effective collaboration and support.

Spearheaded strategic planning and execution of engineering projects, achieving objectives within budget and time constraints.

• Conducted comprehensive risk assessments for engineering projects, mitigating potential issues before they impacted timelines or budgets.
• Managed support team for APIGEE product, collaborating with development to generate new APIs for the bank. Handled security incidents during phishing attacks and led a team of 7 to deliver customer support. Developed and implemented support procedures integrated into bank processes.
• Mentored junior engineers, providing guidance to develop the next generation of engineering talent.

• Provided clear and concise step-by-step technical support to guide clients.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Helped customers set up new systems, applications and software.
• Supported Apigee by assisting customers with API integration for database solutions.

• Managed incident tickets from initiation through to resolution, documenting processes and outcomes for future reference.
• Led a team project to streamline the help desk ticketing system, resulting in a 20% reduction in response times.
• Provided support for EBS application across cost management, inventory, project manufacturing, landed cost management, subledger accounting, enterprise asset management, and OPM course cost management, ensuring seamless operation and user satisfaction.
• Helped customers set up new systems, applications and software.

• Managed IT projects across 8 companies to align technology initiatives with business goals.
• Developed BI dashboards in Oracle Business Intelligence to provide actionable insights for decision-making.
• I have integrated SivApps ERP System with Multix Online Banking from BRD and Raiffeisen.
• I have integrated SivApps ERP System with Nexus Romsystems Application.
• I have integrated SivApps ERP System with NewSped from JERID.
• Cultivated relationships with suppliers, enhancing service delivery and operational continuity.
• I have administered databases existing on-site: import, tuning and optimising existing applications.
• I have developed websites in PHP and JAVA technology.

• Provided technical support for payroll and HR applications within SivApps ERP, ensuring optimal performance and user satisfaction.
• Developed SQL programmes to improve data management processes across multiple applications.
• Contributed to multiple projects, including Transelectrica, Primaria Municipiului Bucuresti, Primaria Sector 3, Ministerul Afacerilor Externe, Agentia de Plati si Interventii in Agricultura, Termoelectrica Oltenia Sud, Ultex Slobozia, enhancing client service delivery.

• Developed and implemented software solutions to meet client requirements, enhancing system functionality and user satisfaction.
• Developed new, efficient and well-tested code for a variety of different software projects.
• Developed PLSQL code to enhance application functionality, streamlining processes and improving user experience.
• Developed Oracle Forms and Reports for Payroll, Human Resources, and Billing applications, improving data accessibility and reporting accuracy.
• Worked closely with other team members to identify and remove software bugs.

• Formulated recommendations, policies or plans to solve economic problems or to interpret markets.
• Digested information and generated reports and plans for resolving economic and business problems.
• Oversaw financial records and transactions for clients, ensuring accuracy and compliance with regulations.
• Prepared correspondence, accounting and financial documents for analysis.

• Analysed financial statements, market trends, and client portfolios to provide tailored investment advice.
• Collaborated with clients to outline realistic financial goals and objectives.
• Assisted clients in estate planning, including the setup of trusts and wills, to protect assets and ensure legacy continuity.
• Contracted life insurance policies, providing clients with tailored solutions for financial security.
• Completed communication courses, improving ability to build relationships with clients.