Ruxanda Constandachi
Northampton,Northamptonshire
Summary
Accomplished professional with extensive expertise in team management and motivation, operations monitoring, and KPI tracking. Proficient in Warehouse Management Systems (WMS) and adept at multi-tasking and adaptability. Demonstrates exceptional attention to detail and accurate record-keeping, coupled with strong customer interaction and service skills. Experienced in document preparation, information tracking, and implementing Six Sigma methodologies. Possesses excellent organisational skills, time management abilities, and is deadline-orientated. Known for empathetic communication, interpersonal skills, and effective staff recruitment.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Query First Line Manager
GXO (John Lewis)
Northampton, United Kingdom
08.2022 - 08.2024
- Effective Query First Line Manager leading a team of 13-14 staff, including admins and warehouse operatives, driving daily operations to meet challenging targets and maintain high standards of performance and compliance.
- Managed and delegated tasks to a team of 9-10 admins and 4 warehouse operatives, prioritizing critical jobs to meet strict deadlines and ensure optimal shift coverage.
- Monitored daily attendance and reported issues promptly to agency coordinators, maintaining workforce reliability.
- Generated and distributed daily reports to suppliers, resolving stock discrepancies and ensuring clear communication.
- Conducted weekly consumables inventory and provided accurate reports to shift managers.
- Maintained detailed time records (LMT hours) for the department as requested.
- Actively participated in daily management meetings, reporting KPIs, operational challenges, and proposing effective solutions.
- Supported recruitment by conducting interviews for admin roles and facilitating HR processes for agency employees transitioning to full-time positions.
- Ensured compliance with Health and Safety policies, promoting employee wellbeing within the department.
- Continuously reviewed and improved query department procedures to enhance efficiency and effectiveness.
- Provided ongoing support to team members, fostering a collaborative and productive work environment.
Account Manager
Clipper Logistics (John Lewis)
Northampton, United Kingdom
12.2021 - 07.2022
- Results-driven Account Manager with proven success leading diverse teams and managing complex operations during peak periods.
- Skilled in driving KPI and SLA achievement, enhancing client satisfaction, and ensuring smooth payroll and compliance processes.
- Managed a team of 7 direct reports, including account coordinators, payroll administrators, team leaders, and oversaw 500 employees with varied shift patterns and logistics.
- Delivered comprehensive induction and retention plans, improving onboarding and employee engagement.
- Consistently met and exceeded KPI and SLA targets, maximizing account attraction campaigns proactively.
- Maintained daily communication with Operational Leadership and Planning Teams to exceed client expectations.
- Prepared and presented detailed monthly agency reviews highlighting achievements, results, and improvement ideas to senior management.
- Handled payroll duties ensuring timely and accurate employee payments, resolving any payment issues promptly.
- Ensured strict compliance with company procedures and policies.
- Actively listened to client and employee needs, addressing concerns efficiently to maintain high satisfaction.
- Took initiative by picking up additional tasks to support overall team success and operational excellence.
Account Coordinator
Clipper Logistics (John Lewis)
Northampton, United Kingdom
10.2020 - 11.2021
- Experienced account coordinator, skilled in managing large teams and complex shift patterns to ensure efficient workforce deployment and smooth daily operations.
- Proven ability to monitor KPIs, enforce compliance, and handle employee relations with professionalism.
- Successfully managed and coordinated approximately 500 employees during peak periods, including logistics for 6 buses with varying shift schedules.
- Oversaw daily, weekly, and monthly KPIs to ensure targets and operational goals were consistently met.
- Managed employee check-ins and absence reporting, providing accurate data to relevant departments for workforce planning.
- Ensured strict adherence to compliance procedures and company policies.
- Facilitated smooth communication and coordination of administrative activities, providing timely updates to all stakeholders.
- Handled service requests and complaints efficiently via email, phone, and in-person, using clear communication and effective problem-solving.
- Monitored employee performance and attendance closely, ensuring compliance with policies and achievement of targets.
- Conducted inductions and site tours for new hires across multiple departments to ensure smooth onboarding.
- Maintained detailed records using Excel spreadsheets to track employee data and daily operational tasks.
- Supported and engaged employees on site to maximize performance and job satisfaction in partnership with clients.
Team Leader Supervisor
Clipper Logistics
Northampton, United Kingdom
09.2019 - 03.2020
- Proven team leader with strong skills in monitoring productivity, performance management, and staff development to consistently exceed quality and operational targets.
- Experienced in training, conflict resolution, and driving team success in fast-paced environments.
- Monitored employee productivity and task completion, ensuring adherence to quality standards and achievement of KPIs.
- Conducted regular performance assessments to identify training needs and support underperforming staff.
- Collaborated effectively with management to recruit and select top talent based on qualifications and interview performance.
- Resolved employee issues including scheduling, complaints, and conflicts to maintain smooth shift operations.
- Led onboarding and training programs, improving product knowledge and embedding best practices across teams.
- Consistently exceeded productivity and quality KPIs, contributing to overall warehouse efficiency and success.
Warehouse Operative
Clipper Logistics
Northampton, United Kingdom
10.2018 - 08.2019
- Highly efficient and reliable warehouse operative with a proven track record of consistently exceeding productivity targets in fast-paced environments.
- Experienced in order picking, put-away, and general warehouse operations while maintaining accuracy and meeting strict deadlines.
- Picked and processed over 100 orders per hour, consistently meeting or surpassing company productivity standards.
- Contributed to smooth warehouse operations by staying flexible and assisting with a variety of tasks as needed.
- Supported team performance by collaborating effectively and assisting colleagues with picking, put-away, and processing tasks.
- Maintained high levels of accuracy and speed, ensuring timely order fulfilment and customer satisfaction.
Kids Party Entertainer
Oliva Restaurant
Chisinau
07.2015 - 05.2018
- Creative and energetic entertainer specialized in children’s parties, skilled in delivering engaging performances through music, dance, interactive games, and themed activities.
- Known for maintaining a calm and pleasant demeanour under pressure while creating a fun, welcoming atmosphere.
- Delivered dynamic entertainment acts using songs, dances, costumes, props, and face painting to match event themes.
- Encouraged audience participation to enhance guest experience and ensure every child felt included and valued.
- Adapted performances based on real-time feedback and song requests to meet audience preferences.
- Warmly greeted and interacted with guests before performances to build rapport and create a joyful environment.
- Collaborated closely with clients to customise entertainment according to the event’s theme and musical preferences.
Education
Master Degree - Applied Anthropology
Moldova State University
01.2019 - 12.2019
Bachelor Degree - Anthropology
Moldova State University
01.2017 - 12.2017
High School - Humanities Sciences
Spiru Haret Lyceum
01.2013 - 12.2013
Skills
- Team management & motivation
- Operations monitoring & KPI tracking
- Warehouse Management Systems (WMS)
- Multi-tasking & adaptability
- Attention to detail & accurate record-keeping
- Customer interaction & service
- Document preparation & information tracking
- Six Sigma methodologies
- Organisational skills and time management
- Deadline-orientated
- Interpersonal Skills
- Empathetic communication
- Staff recruitment
Affiliations
- Reading
- Photography
- Traveling and cultural exploration
Timeline
Query First Line Manager
GXO (John Lewis)
08.2022 - 08.2024
Account Manager
Clipper Logistics (John Lewis)
12.2021 - 07.2022
Account Coordinator
Clipper Logistics (John Lewis)
10.2020 - 11.2021
Team Leader Supervisor
Clipper Logistics
09.2019 - 03.2020
Master Degree - Applied Anthropology
Moldova State University
01.2019 - 12.2019
Warehouse Operative
Clipper Logistics
10.2018 - 08.2019
Bachelor Degree - Anthropology
Moldova State University
01.2017 - 12.2017
Kids Party Entertainer
Oliva Restaurant
07.2015 - 05.2018
High School - Humanities Sciences
Spiru Haret Lyceum
01.2013 - 12.2013
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