Ruwayda Alawy

Achieved high levels of customer satisfaction by providing a superior level of service through hands-on lens care tutorials, expert advice, frame repair.
Assisted 20+ customers daily in selecting frames and lenses according to individual lifestyle and prescription needs.

Increased sales by 50% within 2 months through effective cross-selling of lens coatings and optical accessories.
Facilitated smooth flow of service, maintaining accurate records of prescriptions, work orders and payments on OPS.

Maintained quality of service, attending monthly opportunities to ensure updated knowledge on the latest eyewear fashion and trends.

Monitored display stock levels, replenishing for the consistently well-stocked sales floor.
Explained information about product quality, value and style to influence customer buying decisions.

Recommended merchandise based on exact customer needs, improving sales conversion rates.

Shadowed manager at L&Q housing facility and networked through the company in various sectors such as interior design, marketing, customer service, managing directors and architecture.
Assisted in developing advertising and marketing strategies across social media platforms such as watching the process of creating ad campaigns for the L&Q housing website

Assisting customers with technical issues and recommending the right phones based on their preference

Assisted with setting up phones for customers and demonstrating key features

Handled customers inquiries, complaints, and service efficiently.

Met and exceeded monthly sales targets by promoting add ons, insurance and warranty plans

Familiar with IOS, android devices, apps and mobile accessories.