RUWAN RATHNAYAKA

Highly motivated and results-driven operations professional with over 10 years of leadership experience across aviation, petroleum, retail, hospitality, and healthcare sectors. Currently working as a Passenger Service Agent, with hands-on experience in front-line airport operations including passenger handling, check-in procedures, documentation verification, and delivering exceptional customer service in fast-paced, safety-critical environments.

Brings comprehensive aviation ground operations training aligned with Ryanair standards, including aircraft safety, airside operations, dangerous goods handling, and ground support equipment. Demonstrates a strong understanding of airport procedures, compliance requirements, and operational coordination to ensure safe, efficient, and on-time performance.

Proven leadership background as a Director and operations manager, with extensive experience in team management, staff supervision, performance improvement, and KPI delivery. Skilled in managing day-to-day operations, resolving complex issues under pressure, and maintaining high standards of safety, security, and customer satisfaction.

A confident communicator with strong organisational, problem-solving, and decision-making abilities. Passionate about developing high-performing teams, driving operational excellence, and supporting business growth while ensuring compliance with all regulatory and safety standards.

Now seeking to progress into an Airport Supervisor or Operations Manager role where I can utilise my aviation knowledge, leadership experience, and operational expertise to deliver safe, efficient, and high-quality airport operations.

• A dedicated cricket player competing at a professional level, demonstrating strong teamwork, discipline, leadership, and the ability to perform under pressure skills highly transferable to aviation and operational environments. Passionate about travelling to different countries, exploring world-famous destinations, and experiencing diverse cultures. Enjoy trying a variety of international cuisines and learning about global traditions. Strong interest in maintaining physical fitness, continuous personal development, and contributing positively within team-oriented environments.