Ruvim Ponomarov

· Employed clear communication and patience to deliver excellent customer service, helping restaurant to increase TripAdvisor customer review scores by 30%.

· Worked closely with kitchen and servers to enable accurate and timely delivery of meals, achieving better on-time delivery.

· Handled guests concerns efficiently, applying problem-solving and adaptability to ensure negative experiences turned positive.

· Set, cleared and re-set up to 12 tables per shift, following brand standards to ensure consistency.

· Professionally represented sellers in complex negotiation with prospective buyers.

· Have advised on the sale of more than $2.4million worth of residential properties.

· Went above and beyond to support all clients, whatever their needs may be.

· Presented purchase offers to sellers for consideration with recommendations for next steps.

· Worked collaboratively with other professionals in the industry for comprehensive client support.

· Answered department emails within target timeframes to meet company communication targets.

· Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.

· Communicated with office managers to understand department priorities and workload.

· Increased sales of company by 12%