Rutuja M Patil
London,United Kingdom
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Developed a unique combination of skills and knowledge that enable to manage operations, projects, and resources effectively and efficiently.
Overview
4
4
years of professional experience
Work History
TEAM LEADER
Intercontinental London - The O2
London
12.2021 - Current
- Being Team Leader has enabled to actively learn more about management and how to deal with tricky situations between subordinated and guests which has been great experience and has helped to continue to improve communication and problem solving skills.
- This role has also helped to make quick decisions using experience with which I'm consequently able to help others do as well. Managed over 7
Food and beverage associate
Intercontinental London -The O2
London, United Kingdom
12.2021 - 12.2022
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections. Maintained excellent client satisfaction by providing professional, courteous customer service.
- Minimized waiting times, employing multitasking and efficiency to facilitate prompt, effective service delivery. Managed over 870 customers per day and increased sales by up selling.
- Employed strong interpersonal skills to effectively handle queries relating to menus, allergies and restaurant services.
EVENT COORDINATOR
Host Staffing
London, United Kingdom
01.2022 - 07.2022
- Communicated event timelines to stakeholders for on-time event execution. Evaluated existing plans, processes and event planning services to identify opportunities for improvement.
- Assessed events planning services and related costs, capitalizing opportunities to cut costs and drive revenue generation. Managed event logistics and operations, including support staff, vendor services and volunteers.
HOSTESS
Thunderbird Fried Chicken
08.2021 - 12.2021
- Provided exceptional service to guests by facilitating menu inquiries and escorting them to their tables
- Taking into consideration about their food allergens
- Directed day to day operations, prioritizing exceptional guest experience and furnishing them with recommendations for local attractions.
SHIFT MANAGER
PIZZA HUT, JJ & Teams LTD
London, United Kingdom
01.2020 - 12.2021
- Delegating tasks, resolving customer complaints, training employees, taking inventory and basic accounting. Maintained high levels of stock quality, implementing procedures to decrease stock damage.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products. Improved store operations by harnessing sales data and customer feedback.
- Addressed and corrected sales staff communication issues in tactful and effective manner.
Education
MBA - International Business
University of Greenwich
London06.2022
Bachelor of Science - Civil Engineering
Kolhapur, India05.2019
High School Diploma - Civil Engineering
Mumbai, India06.2016
Skills
- Forecasting and Planning
- Adaptability and Flexibility
- Team player & inclusive
- Time Management
- Customer Relationship
- Customer relationship management
- Critical Thinking
- OPERA PMS
- MICROS
- Cost-effective budget control
- Attention to detail
Languages
English
Fluent
Hindi
Native
Marathi
Native
Timeline
EVENT COORDINATOR
Host Staffing
01.2022 - 07.2022
Food and beverage associate
Intercontinental London -The O2
12.2021 - 12.2022
TEAM LEADER
Intercontinental London - The O2
12.2021 - Current
HOSTESS
Thunderbird Fried Chicken
08.2021 - 12.2021
SHIFT MANAGER
PIZZA HUT, JJ & Teams LTD
01.2020 - 12.2021
MBA - International Business
University of Greenwich
Bachelor of Science - Civil Engineering
High School Diploma - Civil Engineering
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