RUTH WOOD

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• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Completed opening and closing procedures each day.
• Conducted staff appraisals and promoted ongoing professional development.
• Performed various store operations including opening and closing procedures, product display management and budget control.
• Analysed sales figures, identifying areas to improve and implementing remedial action.
• Developed team's product knowledge, resulting in increased store sales.
• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Kept staff records regarding holidays, absences and discipline.
• Ran promotions and events in line with company standards.
• Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
• Toured sales floor regularly, assessing and improving daily operations.
• Inspired team to represent brand with enthusiasm by maintaining high standards.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Delivered high level of service to clients to maintain relationships for future business opportunities.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Understood what drives overall business success and prioritised and delivered quality results.
• Recruited and hired staff.
• Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.

• Key Areas
• Overseeing the day today running of both our shops and making sure they are covered 24-7
• Dealing with any emergencies that should arise - both shops have been flooded quite badly where I had to project manage a complete refit from having walls torn down, new lighting plans, new fixture and fittings
• I have also overseen and managed numerous refits
• Developed, recommended and implemented strategies to increase employee work quality such as introduction of a mystery shopper, induction training and performance reviews and ongoing training and staff development

• Introduced an EPOS system and continued to upgrade it it to monitor and review operational performance
• This allowed me to introduce a loyalty scheme to collect regular customer information and target them with offers
• Currently working to upgrade our website with developers to increase online sales and presence
• Also overseeing social media for the business which will have a massive impact on our online sales when the new website is up and running and to engage with our customers
• Developed a formal recruitment process and record keeping
• I am responsible for buying from agents and from trade fairs using our technology to set targets for seasonal stock on previous years and projected forecasts governed by current trends and circumstances
• Stock Management- using our EPOS to reorder and make sure our best sellers are always in stock, transferring stock from one shop to another where needed, identifying slow sellers to be sold off
• Staff management and staffing levels- adjusting staffing levels to make sure we have adequate levels depending on the time of the year
• Liasing with local BIDs and Associations
• Being aware of local issues, threats and opportunities in both Edinburgh and St Andrews and voicing objections where needed or getting involved with local project
• Health and Safety
• The greatest challenge was the covid outbreak where I had to risk assess for this and put policies in place to keep our customers and staff .This has to be continually reviewed and changed as the situation change and still is in as it was in a constant state of flux
• Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Led overall direction, coordination and evaluation of department functions.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Managed and motivated high-performing teams for successful KPI attainment.
• Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.
• Led and coached team leaders to meet performance targets and deliver operational excellence.
• Noted employee absences and grievances, and improved team development and performance with right training.
• Established and communication daily priorities to guide team activities.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
• Supervised daily operations, acting as point of contact for any queries or obstacles.

• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Conducted staff appraisals and promoted ongoing professional development.
• Completed opening and closing procedures each day.
• Analysed sales figures, identifying areas to improve and implementing remedial action.
• Developed team's product knowledge, resulting in increased store sales.
• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Kept staff records regarding holidays, absences and discipline.
• Ran promotions and events in line with company standards.
• Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
• Toured sales floor regularly, assessing and improving daily operations.
• Inspired team to represent brand with enthusiasm by maintaining high standards.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.

• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
• Retained customers by building rapport and delivering tailored product recommendations.

• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
• Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
• Delivered outstanding customer experiences through attentive care and faultless service.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Highlighted product features and benefits in line with customer needs, securing high-value sales.
• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Understood store goals and used upselling and cross-selling techniques to achieve targets.
• Signed customers up to brand loyalty schemes, increasing repeat store spending.
• Remained knowledgeable in current stock to provide helpful, informative customer advice.
• Maintained store standards to uphold clean, professional appearances.