Ruth Hately mvo
London
Summary
Dedicated professional with a strong emphasis on providing courteous service and maintaining discretion. Well presented with many years' experience in busy front line roles in the airline industry and a five star hotel and additionally a high profile household and financial environment. Demonstrates exceptional organisational skills, attention to detail, and the ability to prioritise tasks efficiently. Seeking opportunities for career advancement in a new challenging environment.
Overview
38
38
years of professional experience
11
11
years of post-secondary education
Work history
Rooms Ambassador
The Peninsula London
2023.04 - 2025.02
- Responsible for the warm welcome of guests to the hotel
- Ensuring the efficient arrival and departure of guests to guarantee a smooth service
- Give tours of the hotel to guests to familiarise them with the available facilities, as well as VIPs at the request of the Executive Office
- Connect and engage with guests discreetly and arrange appropriate bespoke amenities to enhance their stay
- Organise birthday, honeymoon and anniversary gifts for guests celebrating special occasions
- Adhere to Peninsula Service Principles at all times
- Stock taking of office supplies and amenities for the Guest Experience Department
Receptionist
Household of The former Prince of Wales and The Duchess of Cornwall
2010.01 - 2023.03
- Welcoming visitors in a polite, friendly and helpful manner
- Ensuring that all telephone calls and deliveries are dealt with quickly, efficiently and courteously
- Logging guests on the electronic visitor registration system for security clearance
- Preparing and distributing a weekly whereabouts schedule for employees of the Household
- Organising a bag schedule with the Court Postmaster to ensure all important documents are delivered to staff on duty
- Ordering lunch for staff in the office
- Booking taxis and couriers as required
- Receiving and recording deliveries and gifts in accordance with security guidelines
- Registration of special delivery mail
- Assisting with ad hoc administration as required
PA to Assistant Private Secretary to HRH The Prince of Wales (Maternity Cover)
2021.01 - 2021.10
- Responding to letters on behalf of the Assistant Private Secretary
- Logging all incoming letters on to tracking system
- Managing the diary and organising meetings
- Booking and arranging travel and accommodation
- Reclaiming expenses on behalf of the Assistant Private Secretary
Personal Assistant to Professor of Family Psychology and Family Therapy
Institute of Psychiatry
2008.01 - 2009.01
- Writing and dealing with correspondence
- Screening and prioritising emails
- Electronic diary management and preparation of papers for appropriate meetings
- Making arrangements for Professor's attendance at meetings and conferences
- Arranging travel, accommodation, registration and processing expenses
- Providing administrative support to the section in the process of research grant applications and staff recruitment
Cabin Crew
British Airways - Heathrow
1997.01 - 2006.01
- Maintaining excellent standards of passenger service and care
- Interacting with customers to ensure their continuing satisfaction and comfort
- Safety and emergency procedure training
- Dealing with in-flight medical emergencies
- Promoting the airline through on-board public relations
- All aspects of duty free sales including transactions in different currencies and reconciling cash with sales
Senior Flight Stewardess
Gulf Air - Bahrain
1988.01 - 1996.01
- Supervision of all cabin crew on the aircraft, including monitoring and assessment of their performance
- Briefing crew on in-flight procedures and passenger service
- Liaison with ground services, engineering and catering staff
- Ensuring the comfort and welfare of all passengers, including VIPs
- Relating to passengers from different backgrounds and cultures
- Effectively handling any customer problems
- Motivating crew under difficult circumstances
- Promoting the company at international trade fairs
Dealing Room Assistant
Manufacturers Hanover Trust - London
1986.09 - 1987.12
- Provided back-up for the dealers and maintained trading records on a daily basis
Education
BA Hons - Economics
University of Leeds
1983.01 - 1986.01
3 A Levels - Biology (A), Chemistry (B), Mathematics (C)
Sydenham High School
London, SE26 1975.01 - 1983.01
Skills
- Professional and courteous service
- Organisational skills
- Discretion
- Oral and writtten communication
- Attention to detail
- Diary management
- Letter writing
- Ability to work under pressure
- Multitasking
- Prioritisation
Custom
- Sport – Gym, body conditioning classes, swimming and cycling
- Foreign travel and experiencing new cultures
- Theatre, cinema, art galleries and dining out
- Courtesy car driver at Wimbledon Tennis Championships
Timeline
Rooms Ambassador
The Peninsula London
2023.04 - 2025.02
PA to Assistant Private Secretary to HRH The Prince of Wales (Maternity Cover)
2021.01 - 2021.10
Receptionist
Household of The former Prince of Wales and The Duchess of Cornwall
2010.01 - 2023.03
Personal Assistant to Professor of Family Psychology and Family Therapy
Institute of Psychiatry
2008.01 - 2009.01
Cabin Crew
British Airways - Heathrow
1997.01 - 2006.01
Senior Flight Stewardess
Gulf Air - Bahrain
1988.01 - 1996.01
Dealing Room Assistant
Manufacturers Hanover Trust - London
1986.09 - 1987.12
BA Hons - Economics
University of Leeds
1983.01 - 1986.01
3 A Levels - Biology (A), Chemistry (B), Mathematics (C)
Sydenham High School
1975.01 - 1983.01