Ruth Everett

built a strong rapport with regular post office clients, increasing footfall and helping with all their needs. with confidentiality, integrity and discretion.

• Updated pricing and promotions to fulfil store and post office goals.
• Reconciled sales upon conclusion of shift with 100% accuracy.
• Motivated team of 10 to consistently exceed targets
• Coached team to deliver top-quality customer service and uphold brand values.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Analysed sales figures, identifying areas to improve and implementing remedial action.
• Developed team's product knowledge, resulting in increased store sales.
• Performed various store operations including opening and closing procedures, product display management and budget control.
• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Ran promotions and events in line with company standards.
• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Kept staff records regarding holidays, absences and discipline.
• Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
• Assisted in recruiting, hiring and onboarding store staff.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.

• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Leveraged strong working knowledge of products and systems.
• Enforced service standards to maintain establishment reputation for excellence.
• Established clear budgets with sound controls to keep business operating with optimum finances.
• Planned logistical operations for safe storage and sale of goods.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Oversaw business staffing and training, building successful, customer-focused team.

• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Coordinated high quality inductions and seamless onboarding procedures for new starters.
• Assessed employee capabilities and development areas to maximise individual potential.
• Coordinated reference and background checks for compliance with right-to-work guidelines.
• Investigated and documented workplace grievances to eliminate future incidents.
• Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.