Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruth Edwards

Monkton,Pembrokeshire

Summary

My working life has been in customer facing roles which I enjoy. I am able to deal with people in various situations and am very able to calm and ressure and also diffuse contentious situations. I remain calm under pressure, deal with each circumstance as needed and am often able to see a situation starting and deal with it before it escalates.

In my role as dog warden we issued fixed penalty notices which were often not well recieved but I dealt with these in a calm and professional manner.


I have handled payments in cash and electronically and am at ease doing so.



Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Cleddau Bridge Coordinator

Pembrokeshire County Council
Pembroke, Pembrokeshire
06.2021 - Current
  • I lone work taking calls for out of hours emergencies for PCC and implement closure of the Cleddau Bridge when needed
  • I am able to work calmly and efficiently under pressure and regularly deal with customers in stressful situations
  • I update all relevant databases
  • I deal with various other emergency services and organisations passing information and coordinating work

Assistant manager

Croeso Hotels, The County Hotel
Haverfordwest, Pembrokeshire
05.2020 - 05.2021
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided support to manager during audits, ensuring accurate reports.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Created a positive work environment, resulting in higher employee morale.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Customer service assistant

Pembrokeshire County Council
Pembroke Dock, Pembrokeshire
01.2018 - 05.2021
  • Assisted customers with inquiries for all areas of council matters and often other problems
  • Maintained a clean and orderly office, contributing to a pleasant environment.
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Prioritised tasks during busy periods for maximised productivity .
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Utilised product knowledge effectively whilst assisting customers with purchases decisions.
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Showcased strong communication skills when explaining matters to customers .
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Provided warm, positive customer care from arrival to departure.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Recorded customer interactions in line with company policy.
  • Listened actively to offer accurate information and best solution to their needs.
  • Handled in-person, email and mailed correspondence.
  • Maintained excellent client satisfaction by providing in-depth support.

Dog Warden

Pembrokeshire County Council
Pembroke, Pembrokeshire
01.2011 - 01.2018
  • Ensured safety and security of residents by conducting regular patrols.
  • Achieved high resident satisfaction with effective communication and problem-solving skills.
  • Resolved conflicts between residents to promote a harmonious living environment.
  • Managed visitor procedures, ensuring adherence to facility policies.
  • Promoted a positive community atmosphere with regular social events organisation.
  • Enhanced resident comfort by addressing complaints and concerns effectively.
  • Performed administrative tasks such as report writing, contributing to efficient operations.
  • Liaised closely with local authorities during incidents requiring police or medical intervention, guaranteeing prompt response times.
  • Enforced strict adherence to health and safety protocols with rigorous inspections.
  • Handled difficult situations calmly, maintaining peace and stability within the premises.
  • Maintained a calm, professional approach to appropriately handle difficult situations.
  • Carried out patrols of allocated [Location] routes, providing authoritative presence and reassurance to the public.
  • Aided the reduction of dog fouling, littering and waste issues through targeted patrol routes.
  • Promoted good environmental practice within the local community through [Action].
  • Acted as point of contact for confused, distressed, or lost members of public.
  • Escalated complex issues to senior staff for swift resolution.
  • Responded to safety concerns from members of public.
  • Patrolled assigned areas to maintain safe customer environments.
  • Remained calm under pressure to professionally handle evolving emergency scenarios.
  • Clearly communicated establishment rules and regulations for continued compliance.
  • Informed visitors of responsibilities and unacceptable behaviour.
  • Eased anxiety in members of public by acting as authority figure.
  • Worked outside in adverse weather conditions.
  • Built professional relationships with customers for feelings of safety and trust.
  • Identified and responded to hazards in designated outside areas.
  • Monitored customer activity to respond quickly to emergencies.
  • Deescalated situations and behaviours before they got out of hand.
  • Issued warnings to patrons not complying with established rules.

Education

GCSEs - English, Maths, Welsh

Ysgol Gyfun Cwm Rhymni
Bargoed, Caerphilly County Borough
09.1981 - 06.1986

NNEB - Child care

Pontypool College of Further Education
Pontypool, Torfaen County Borough
09.1986 - 09.1989

Skills

  • Communication expertise
  • Supply chain experience
  • Leadership proficiency
  • Inventory control techniques
  • Customer relationship management systems
  • Knowledge of gdpr regulations
  • Schedule management
  • Administrative support
  • Task prioritisation
  • Deadline management
  • Crisis response
  • Client relationship building
  • Person-centred practise
  • Outstanding customer service

Languages

Welsh
Intermediate

Timeline

Cleddau Bridge Coordinator

Pembrokeshire County Council
06.2021 - Current

Assistant manager

Croeso Hotels, The County Hotel
05.2020 - 05.2021

Customer service assistant

Pembrokeshire County Council
01.2018 - 05.2021

Dog Warden

Pembrokeshire County Council
01.2011 - 01.2018

NNEB - Child care

Pontypool College of Further Education
09.1986 - 09.1989

GCSEs - English, Maths, Welsh

Ysgol Gyfun Cwm Rhymni
09.1981 - 06.1986

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Ruth Edwards