Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ruth Dukes

Bognor Regis,West Sussex

Summary

Experienced professional adept at handling complex conduct, grievance, and whistleblowing cases to a high standard. Skilled in supporting, coaching, and guiding business managers through employee relations cases with robust and timely completion. Proficient in training business managers on conduct and grievance processes while collaborating effectively across various business areas. Known for providing insightful recommendations and lessons learned to enhance managerial practices. Demonstrates excellence in maintaining effective records, identifying trends, and producing high-quality written reports.

Empathetic professional with strong background in conflict resolution and communication, combined with skills in mediation and employee engagement. Demonstrates ability to foster positive workplace relationships and navigate complex employee issues. Aims to enhance organisational harmony and productivity through effective employee relations strategies.

Overview

29
29
years of professional experience
8
8
years of post-secondary education

Work History

Employee Relations Specialist

Royal Mencap Society
Home based
04.2023 - Current
  • Manage own workload and handled complex issues independently, escalating only most intricate matters.
  • Led investigations in complex cases through fair, transparent resolution processes.
  • Hearing and investigating complex workplace grievances.
  • Hearing and investigating complex whistle blow concerns and providing recommendations
  • Hearing disciplinary issues and delivering outcomes.
  • Providing mediation support to employee's
  • Developed and delivered training on employee relations, compliance and related policies.
  • Supported business units in successful employee relations management.
  • Provided expert HR advice to line managers to tackle
  • Provided one-to-one coaching sessions to support operational managers.


Investigation and Hearing Team Manager

Royal Mencap Society
Home based
03.2016 - 03.2023
  • Provided consistent leadership to Investigation and Hearing team to maintain high levels of team performance and satisfaction.
  • Managed own case load of complex investigations and hearings.
  • Demonstrated high integrity in handling sensitive information during investigations and hearings.
  • Ensured compliance with legal frameworks during all stages of investigation.


Investigation and Hearing Manager

Royal Mencap Society
Home based
11.2011 - 03.2016
  • Undertook complex internal grievances, disciplinary and whistle blow investigations professionally.
  • Undertook complex employee relations hearings.
  • Provided business learning and recommendations to business leaders.
  • Mediated disputes between employees, fostered harmonious work environment.
  • Provided consultative support to internal business units, applying expertise in employee relations.


Area operations manager

Royal Mencap Society
Fareham, Hampshire
05.2005 - 11.2011
  • Managed and led dispersed and varied learning disability services.
  • Responsible for all aspects of quality, compliance and budget of around £3 million.
  • Led a team of service managers.
  • Established strong relationships with key stakeholders to facilitate business growth.
  • Conducted regular audits for compliance with company and regulatory standards.

Registered manager

Royal Mencap Society
Bognor Regis, West Sussex
01.2003 - 04.2005
  • CQC registered manager for 8 person learning disability service
  • Line managed 20 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
  • Managed company budgets and staff rota for optimum productivity and profitability.
  • Implemented quality control protocols for improved service delivery.

Support worker

Royal Mencap Society
Bognor Regis, West Sussex
05.1996 - 03.2003
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Supported daily living skills training which increased client self-sufficiency.

Education

CIPD Level 5 - Human resource practise

CIPD
09.2014 - 07.2015

Level 7 BTech Advanced Investigative Practise - Investigation Practise

Bond Solon
London
04.2012 - 04.2013

A-Levels, GCSES -

Felpham Community Colleage
Bognor Regis, West Sussex
09.1981 - 07.1987

Skills

  • Undertake complex conduct, grievance and whistle blow cases to a high standard
  • Support, coach and guide business managers in the robust and timely completion of employee relations cases
  • Train business managers in conduct and grievance processes
  • Work collaboratively with other areas of the business
  • Provide recommendations and lessons learned to business managers
  • Keep effective records of work undertaken, highlight tends to business managers
  • Produce written reports to a high standard


Affiliations

  • gardening
  • Showing my dogs
  • reading
  • travel

Timeline

Employee Relations Specialist

Royal Mencap Society
04.2023 - Current

Investigation and Hearing Team Manager

Royal Mencap Society
03.2016 - 03.2023

CIPD Level 5 - Human resource practise

CIPD
09.2014 - 07.2015

Level 7 BTech Advanced Investigative Practise - Investigation Practise

Bond Solon
04.2012 - 04.2013

Investigation and Hearing Manager

Royal Mencap Society
11.2011 - 03.2016

Area operations manager

Royal Mencap Society
05.2005 - 11.2011

Registered manager

Royal Mencap Society
01.2003 - 04.2005

Support worker

Royal Mencap Society
05.1996 - 03.2003

A-Levels, GCSES -

Felpham Community Colleage
09.1981 - 07.1987
Ruth Dukes