Ruth Batty
Darlington,Durham
Summary
Dedicated professional with expertise in tax preparation and filing, customer service, and business administration. Demonstrates strong executive communication skills and excels in customer relations. Experienced in supported living, pastoral support plans, and applying a holistic approach to care. Trained in domestic violence awareness, child development understanding, and adult safeguarding. Committed to maintaining record-keeping accuracy while pursuing opportunities to enhance community support services.
Overview
25
25
years of professional experience
Work history
Self employed cleaner
myself
Darlington, Durham
2017.02 - Current
- Identified new business opportunities to increase revenue.
- Devised budget plans, ensured financial stability of the business.
- Managed daily operations to ensure smooth running of the business.
- Built strong client relationships, led to repeat business and referrals.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Coordinated and performed [Number] cleaning jobs per day.
Independant living officer
Thirteen
Bishop Auckland, Durham
2012.02 - 2017.03
- Conducted risk assessments to ensure public safety.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Wrote detailed reports, aiding in case documentation.
- Handled sensitive information with discretion and professionalism.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Updated databases with current client, contract and service agreements.
Learning coordinator
DISC
Newton Aycliffe, Durham
2006.05 - 2012.06
- Utilised innovative teaching tools for engaging and effective lessons.
- Collaborated with department managers for streamlined implementation of learning programmes.
- Facilitated interactive group activities, fostering a positive learning environment.
- Developed individual learning plans for continued training.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
school visits coordinator
Hazel Brow Farm
Low Row, Richmond , North Yorkshire
2004.04 - 2005.03
- Liaised with external parties to ensure seamless project execution.
- Managed logistics of company events, resulting in smooth operations.
- Implemented risk management strategies to mitigate potential issues.
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
- Build and maintained strong relationships with partners and key stakeholders.
Nanny
The Selvey Family
York, North Yorkshire
2002.02 - 2004.06
- Encouraged children's creativity through imaginative play leading to development of self-expression.
- Assumed total responsibility of home during parents' absence demonstrating trustworthiness.
- Established positive relationships with parents to ensure consistent child-rearing practices.
- Created fun learning games resulting in an engaging learning environment.
- Discussed progress and behaviour with parents regularly maintaining open lines of communication.
- Developed strong bonds with children through compassionate verbal and physical interaction.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
Nursery nurse
Lynn
York, North Yorkshire
2001.06 - 2002.04
- Assisted in the preparation of nutritious meals for healthier eating habits amongst children.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Observed children's behaviour whilst identifying any developmental issues or concerns.
- Supported individual learning needs of each child by implementing personalised strategies and plans.
- Maintained comprehensive records of each child's progress; noted developments at regular intervals.
- Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
Education
GCSEs - math English and Science
Richmond School
North Yorks, North YorkshireBETEC National Diploma - Childhood Studies
Darlington and York College
North Yorks, North YorkshireLevel 4 - Preparing to Teach in the life long learning sector
Teesside University
MiddlesbroughSkills
- Tax preparation and filing
- Customer Service
- Customer relations
- Business administration
- Executive communication
- Supported living
- Pastoral support plans
- Holistic approach
- Domestic violence training
- Child development understanding
- Adult safeguarding
- Record keeping accuracy
Timeline
Self employed cleaner
myself
2017.02 - Current
Independant living officer
Thirteen
2012.02 - 2017.03
Learning coordinator
DISC
2006.05 - 2012.06
school visits coordinator
Hazel Brow Farm
2004.04 - 2005.03
Nanny
The Selvey Family
2002.02 - 2004.06
Nursery nurse
Lynn
2001.06 - 2002.04
GCSEs - math English and Science
Richmond School
BETEC National Diploma - Childhood Studies
Darlington and York College
Level 4 - Preparing to Teach in the life long learning sector
Teesside University