Ruth Abena
Liverpool
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Student Nurse
University of liverpool
Liverpool
01.2024 - Current
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
- Educated patients on health promotion activities such as nutrition and exercise.
Customer Service Representative
DIRK
Amsterdam
06.2023 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Social Worker - Child and Youth
European Union Solidarity Corps
03.2023 - 09.2023
- Maintained detailed records of client information and services provided in accordance with agency policy.
- Educated clients on mental health issues related to their circumstances.
- Designed social programs tailored towards the specific needs of at-risk children and youth populations.
- Monitored client progress via regular follow-up assessments and documented results accordingly.
RESEARCHER
Ratheneau Institute - Hybrid Democracy
Amsterdam
09.2022 - 01.2023
- In a team of four, conducted research on the impact of immersive technology on vulnerable populations, with a focus on access to education and healthcare
- Created a user-based needs assessments with design thinking methodologies
- Analyzed research findings and presented actionable recommendations to improve the well-being of target populations.
Education
Digital Transformation -
Digital Society School, Hogeschool van Amsterdam
01.2023
Bachelor of Science - Sociology
University of Ilorin
10.2019
Master of Science - Nursing Science
University of Liverpool
LiverpoolSkills
- Customer service
- Effective Planning
- Multitasking
- Front Office Management
- Data Confidentiality
- Effective Communication
- Relationship Building
- Administrative Skills
- Strategic Planning
- Guest Relations
Languages
- English, First Language
- French, Intermediate, B1
Languages
English
First Language
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
Student Nurse
University of liverpool
01.2024 - Current
Customer Service Representative
DIRK
06.2023 - 09.2023
Social Worker - Child and Youth
European Union Solidarity Corps
03.2023 - 09.2023
RESEARCHER
Ratheneau Institute - Hybrid Democracy
09.2022 - 01.2023
Digital Transformation -
Digital Society School, Hogeschool van Amsterdam
Bachelor of Science - Sociology
University of Ilorin
Master of Science - Nursing Science
University of Liverpool
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