Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Affiliations
References
Timeline
Generic
Rutendo Blessing Munjeri

Rutendo Blessing Munjeri

Fleckney,Leicestershire

Summary

Client services professional with expertise in team leadership and customer complaint resolution. Skilled in enhancing administrative efficiency through effective CRM implementation. Committed to delivering exceptional customer experiences and improving operational processes.

Overview

16
16
years of professional experience

Work history

Remote Team Leader

Professional Financial Solutions, Inc.
Boulder, Colorado, USA
09.2019 - 12.2023
  • Managed a remote team of customer service representatives, ensuring effective communication and support.
  • Handled insurance queries from quotation stage to renewal as well as managing policy renewals to ensure continuous coverage.
  • Maintained comprehensive records of customer transactions and interactions in the agency management system.
  • Completed coverage applications to obtain underwriting approvals.
  • Responded to client inquiries via telephone and email, providing timely information about products.
  • Established trust with clients by providing clear and accurate policy information and handling complaints with tact.

Client Relations Manager

Belvedere Medical Centre
Harare, Zimbabwe
01.2018 - 10.2019
  • Managed Front Office operations, Call Centre and stakeholder relations to ensure exceptional patient experiences.
  • Coordination of the patience experience framework, taking feedback from patients and Health Care Professionals for improvement of service delivery.
  • Implementation and administration of the Call Centre and organisation’s CRM software systems to enhance data organisation and retrieval.
  • Answering call centre agents’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by call centre agents representatives.
  • Managed the organisation's social media platforms and development of marketing literature.
  • Part of the Senior Management team responsible for overall organisational operations.

Front Desk Agent

Midlands Christian College
Gweru, Zimbabwe
11.2009 - 01.2017
  • Created positive first impressions by welcoming visitors, parents and students and addressing queries efficiently.
  • Managed telephone switchboard to ensure seamless communication flow.
  • Provided administrative support to the Enrolment Administrator and Examinations Director, enhancing senior-level efficiency.
  • Maintained confidentiality of sensitive information, including exam materials and student records.
  • Facilitated communication between departments to improve overall coordination.
  • Provided support to Student Hostel Administrator by ensuring rules and regulations to ensure a peaceful atmosphere.

Duty Manager

Firmside Management t/a Wimpy
Gweru, Zimbabwe
08.2007 - 03.2009
  • Maintained high standards of customer service by handling complaints professionally.
  • Managed assets by ensuring safety and proper dispensing of outlet resources.
  • Successfully implemented the launch of a new menu.
  • Assessed competitor strategies to mitigate potential threats and enhance market position.
  • Coordinated promotional activities and events to drive revenue growth.
  • Acted as Outlet Manager, exceeding profitability targets while maintaining high standards.


Education

Master of Commerce - Strategic Management and Corporate Governance

Midlands State University
Zimbabwe
03.2011 -

Bachelor of Commerce - Tourism & Hospitality Management (Honours)

Midlands State University
Zimbabwe
08.2002 - 12.2006

Skills

  • Customer service
  • Team supervision
  • Communication excellence
  • Problem solving
  • Conflict resolution
  • Customer complaint resolution
  • Administrative efficiency
  • Time management

Personal Information

  • Date of birth: 12/27/82
  • Gender: Female

Languages

English
Fluent

Affiliations

Photography, Reading

References

References available upon request.

Timeline

Remote Team Leader

Professional Financial Solutions, Inc.
09.2019 - 12.2023

Client Relations Manager

Belvedere Medical Centre
01.2018 - 10.2019

Master of Commerce - Strategic Management and Corporate Governance

Midlands State University
03.2011 -

Front Desk Agent

Midlands Christian College
11.2009 - 01.2017

Duty Manager

Firmside Management t/a Wimpy
08.2007 - 03.2009

Bachelor of Commerce - Tourism & Hospitality Management (Honours)

Midlands State University
08.2002 - 12.2006
Rutendo Blessing Munjeri