Rutendo Blessing Munjeri
Fleckney,Leicestershire
Summary
Client services professional with expertise in team leadership and customer complaint resolution. Skilled in enhancing administrative efficiency through effective CRM implementation. Committed to delivering exceptional customer experiences and improving operational processes.
Overview
16
16
years of professional experience
Work history
Remote Team Leader
Professional Financial Solutions, Inc.
Boulder, Colorado, USA
2019.09 - 2023.12
- Managed a remote team of customer service representatives, ensuring effective communication and support.
- Handled insurance queries from quotation stage to renewal as well as managing policy renewals to ensure continuous coverage.
- Maintained comprehensive records of customer transactions and interactions in the agency management system.
- Completed coverage applications to obtain underwriting approvals.
- Responded to client inquiries via telephone and email, providing timely information about products.
- Established trust with clients by providing clear and accurate policy information and handling complaints with tact.
Client Relations Manager
Belvedere Medical Centre
Harare, Zimbabwe
2018.01 - 2019.10
- Managed Front Office operations, Call Centre and stakeholder relations to ensure exceptional patient experiences.
- Coordination of the patience experience framework, taking feedback from patients and Health Care Professionals for improvement of service delivery.
- Implementation and administration of the Call Centre and organisation’s CRM software systems to enhance data organisation and retrieval.
- Answering call centre agents’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by call centre agents representatives.
- Managed the organisation's social media platforms and development of marketing literature.
- Part of the Senior Management team responsible for overall organisational operations.
Front Desk Agent
Midlands Christian College
Gweru, Zimbabwe
2009.11 - 2017.01
- Created positive first impressions by welcoming visitors, parents and students and addressing queries efficiently.
- Managed telephone switchboard to ensure seamless communication flow.
- Provided administrative support to the Enrolment Administrator and Examinations Director, enhancing senior-level efficiency.
- Maintained confidentiality of sensitive information, including exam materials and student records.
- Facilitated communication between departments to improve overall coordination.
- Provided support to Student Hostel Administrator by ensuring rules and regulations to ensure a peaceful atmosphere.
Duty Manager
Firmside Management t/a Wimpy
Gweru, Zimbabwe
2007.08 - 2009.03
- Maintained high standards of customer service by handling complaints professionally.
- Managed assets by ensuring safety and proper dispensing of outlet resources.
- Successfully implemented the launch of a new menu.
- Assessed competitor strategies to mitigate potential threats and enhance market position.
- Coordinated promotional activities and events to drive revenue growth.
- Acted as Outlet Manager, exceeding profitability targets while maintaining high standards.
Education
Master of Commerce - Strategic Management and Corporate Governance
Midlands State University
Zimbabwe 2011.03 -
Bachelor of Commerce - Tourism & Hospitality Management (Honours)
Midlands State University
Zimbabwe 2002.08 - 2006.12
Skills
- Customer service
- Team supervision
- Communication excellence
- Problem solving
- Conflict resolution
- Customer complaint resolution
- Administrative efficiency
- Time management
Personal Information
- Date of birth: 12/27/82
- Gender: Female
Languages
English
Fluent
Affiliations
Photography, Reading
References
References available upon request.
Timeline
Remote Team Leader
Professional Financial Solutions, Inc.
2019.09 - 2023.12
Client Relations Manager
Belvedere Medical Centre
2018.01 - 2019.10
Master of Commerce - Strategic Management and Corporate Governance
Midlands State University
2011.03 -
Front Desk Agent
Midlands Christian College
2009.11 - 2017.01
Duty Manager
Firmside Management t/a Wimpy
2007.08 - 2009.03
Bachelor of Commerce - Tourism & Hospitality Management (Honours)
Midlands State University
2002.08 - 2006.12