Rutendo Tadiwa
Harare,Zimbabwe
Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Cashier
Yellowcobe Enterprises (Spar)
Harare
2022.08 - Current
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Redeemed stamps and vouchers against transactions.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Educated customers on promotions, offers and special events to enhance product sales.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Upsold products and services when processing transactions.
- Advised alternative products to meet specific preferences or budgetary needs.
- Helped meet business needs by working extra shifts.
Counter cashier
Slice Distributors
Harare
2022.01 - 2022.06
- Consistently met sales goals, highlighting target merchandise to customers with strategic promotional approaches.
- Counted change correctly and issued customer receipts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Advised alternative products to meet specific preferences or budgetary needs.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Maintained and recorded gift certificate documentation for accurate financial records.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Attended regular training to offer optimised customer care with exceptional service knowledge.
Education
GCSEs - Ordinary Level
Herentals College
Zimbabwe 2012.01 - 2015.11
Skills
- Complaint handling
- Cheque cashing
- Store appearance upkeep
- Account management
- Cash handling policies
- Alcohol law compliance
- Credit card authorisations
- Bagging and packaging
- Cash register systems
- Restocking inventory
- Customer relations
References
References available upon request.
Timeline
Cashier
Yellowcobe Enterprises (Spar)
2022.08 - Current
Counter cashier
Slice Distributors
2022.01 - 2022.06
GCSEs - Ordinary Level
Herentals College
2012.01 - 2015.11