Ruta Rozentale
Wisbech
Summary
Reliable and compassionate individual with experience in providing care and support. Able to work independently and as part of a team, with excellent communication skills and a strong ability to build rapport with those in need. Possesses a practical and hardworking approach. Motivated individual with a foundation in customer service and care roles. Demonstrates strong interpersonal skills and a commitment to supporting diverse needs. Engages with colleagues and clients alike to promote positive experiences and outcomes.
Overview
12
12
years of professional experience
Work History
packing
Easy Pack
12.2025 - 05.2026
- I was making boxes and packing them with nuts
- Monitored supply levels of packing materials, initiating reorders to avoid shortages.
- Streamlined packing processes, enhancing productivity and efficiency across the production line.
- Participated in regular training sessions to improve packing skills and learn new methods.
Support Worker
caretech
05.2025 - 12.2025
- Essential Skills:
- Communication: Active listening, clear and concise written and verbal communication, empathy.
- Empathy and Compassion: Understanding and responding to the needs and feelings of others.
- Patience: Remaining calm and understanding in challenging situations.
- Problem-solving: Identifying and addressing issues, finding practical solutions.
- Teamwork: Collaborating effectively with colleagues, sharing information.
- Time Management: Organizing and prioritizing tasks effectively.
- Adaptability: Adjusting to different situations and changing needs.
- Observation: Paying attention to detail and noticing changes in behavior or condition.
- Respect and Dignity: Treating individuals with respect, upholding their rights, and promoting their dignity.
- Practical Skills:
- Personal Care: Assisting with activities of daily living (ADLs), such as bathing, dressing, and eating.
- Medication Administration: Following proper procedures for administering medication (if applicable, and with appropriate training).
- Record Keeping: Maintaining accurate and confidential records.
- Risk Assessment: Identifying and mitigating potential risks.
- Basic First Aid and Emergency Response: Knowing how to respond to emergencies.
- Other Important Skills:
- Confidentiality: Maintaining the privacy of individuals.
- Cultural Sensitivity: Understanding and respecting diverse backgrounds and beliefs.
- Conflict Resolution: Managing disagreements and finding positive solutions.
- Advocacy: Speaking up for the rights and needs of individuals.
- Self-Awareness: Understanding your own strengths and limitations.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
customr service
doors and windows
02.2024 - 03.2025
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Support Worker
chesnuts care home
09.2017 - 02.2018
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
Support Worker
Chestnuts care home
01.2017 - 01.2018
- Provided care for individuals requiring assistance with daily activities.
- Ensured residents had access to nutritious meals and clean clothing.
- Facilitated outdoor walks to promote fresh air and well-being.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Facilitated community integration for clients, organising social activities that improved their social skills and confidence.
- Coordinated with social services and other agencies to access additional support for clients, facilitating comprehensive care.
Production Line Operative Assistant
Flamingo Flowers Ltd
Spalding
12.2016 - 12.2016
- Packing flowers.
- Followed production schedule to achieve set time scales and quality standards.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Kept production areas clean and obstacle-free to minimise risk of accident or injury.
- Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals.
packer
Coveris
Wisbech
10.2016 - 11.2016
- Managed workflow, packaging, and product preparation.
- Worked efficiently, ensuring deadlines were met.
- Followed company guidelines regarding packaging and labelling.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Cleaner
NatWest and Barclays
Wisbech
06.2016 - 08.2016
- Maintained a clean and organized environment.
- Ensured the premises were ready for the next working day.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
Nanny
Wisbech
05.2014 - 08.2016
- Cared for young girls, including making sure they were fed, bathed, and put to bed.
- Worked night shifts.
- Took children on outings to local parks and playgroups, encouraging play with others.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Engaged children with games, quizzes and puzzles.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Cleaned house, including laundry, sweeping and mopping.
- Promoted good behaviours using positive reinforcement.
- Communicated with parents to provide daily feedback about child's development and progress.
- Built and maintained positive relationships with parents and children to win trust.
- Created safe environment for children by removing hazards and enforcing appropriate boundaries.
- Read with children to improve reading skills.
Volunteer
Sue Ryder Charity Shop
Wisbech
09.2015 - 01.2016
- Assisted with sorting and organizing donated clothing, ensuring items were ready for sale.
- Provided customer service, assisting shoppers and answering inquiries.
Support Worker
Glenfield Care Centre
02.2015 - 05.2015
- Provided care in a care home, ensuring residents were fed, clean, and able to enjoy fresh air.
- Assisted with resolving any problems.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
Education
Function skills in Mathematics -
College of West Anglia
Wisbech07-2015
Function skills in English -
College of West Anglia
Wisbech07-2015
OCR -
Thomas Clarkson academy
Wisbech07-2015
BTEC -
Thomas Clarkson academy
Wisbech07-2015
Entry level ESOL class -
College of West Anglia
Wisbech06-2016
Children Care -
College of West Anglia
Wisbech06-2015
Latvian, English, Maths, History, Geography and Biology, Russian
Liepaja's High School
01-2011
Skills
- Caregiving
- Communication
- Practical Skills
- Teamwork
- Packing standards
- Customer engagement
- Conflict resolution
- Active listening
- Personal care
- Emotional support
- Process optimization
- Safety compliance
- Packing and unpacking merchandise
- Single piece packing
- Fruit packing
- Packing experience
- Medication administration
Additional information
Adult workforce activities volunteer (Certificate), 2015-02-16
Languages
Latvian
First Language
English
Proficient
C2
Timeline
packing
Easy Pack
12.2025 - 05.2026
Support Worker
caretech
05.2025 - 12.2025
customr service
doors and windows
02.2024 - 03.2025
Support Worker
chesnuts care home
09.2017 - 02.2018
Support Worker
Chestnuts care home
01.2017 - 01.2018
Production Line Operative Assistant
Flamingo Flowers Ltd
12.2016 - 12.2016
packer
Coveris
10.2016 - 11.2016
Cleaner
NatWest and Barclays
06.2016 - 08.2016
Volunteer
Sue Ryder Charity Shop
09.2015 - 01.2016
Support Worker
Glenfield Care Centre
02.2015 - 05.2015
Nanny
Wisbech
05.2014 - 08.2016
Function skills in Mathematics -
College of West Anglia
Function skills in English -
College of West Anglia
OCR -
Thomas Clarkson academy
BTEC -
Thomas Clarkson academy
Entry level ESOL class -
College of West Anglia
Children Care -
College of West Anglia
Latvian, English, Maths, History, Geography and Biology, Russian
Liepaja's High School