Ruta Gebrezgabher
London
Overview
4
4
years of professional experience
Work History
Medical Coder
Nova Healthcare Solutions
11.2022 - Current
- Checking emails on a daily basis and producing standard letters, emails and collecting information using available IT packages in line with current procedures.
- Maintaining and filing all data accurately, documents and correspondence required for the operation of the service.
- Contributing effectively to delivering a first-class customer focused service.
- Working as an individual and within a team to contribute towards service improvement and achieving and maintaining CQC standards.
- Training multiple new starters in clinical coding practices within a team of 2 to 3 members. Collaborating with medical professionals to ensure precise coding of patient information.
- Maintaining thorough knowledge of ICD10 & OPCS - 4.8 clinical coding terminology for efficient identification and clinical coding.
- Ensuring that workflow is processed to the highest standard in keeping with patient safety.
- Ensuring that workflow is processed in line with department key performance indicators and individual targets.
- Recording the number of clinical letters sent by different GP practices.
Laboratory Research Assistant
St John's Institute of Dermatology
01.2022 - 08.2022
- Responsible for the collection, processing, labelling, and storage skin biopsy samples.
- Performed advanced clinical data analysis with R-programming, Minitab, and Prism-Graphpad tools.
- Completed publication of a peer-reviewed article from master's research project.
- Trained research students in proper lab techniques and safety protocols.
- Developed innovative laboratory protocols to enhance the efficiency and reliability of experimental outcomes.
- Implemented modifications to experimental designs based on preliminary results and feedback.
- Optimised weekly clinical research meetings by recording detailed minutes, organising schedules via Teams, and enhancing productivity through post-meeting action plans and agenda preparation.
- Maximised meeting productivity by implementing a post-meeting action plan, documenting meetings and drafting an agenda.
- Created and delivered informative PPT slides in weekly meetings.
- Participated in IT projects, contributing technical expertise to achieve project goals.
Customer Service
Spice Deli
06.2021 - 01.2022
- Provided comprehensive training to associates on service techniques, menu presentation, and ensuring outstanding customer satisfaction.
- Collaborated with management to efficiently address and resolve escalated complaints, effectively restoring guest satisfaction.
- Utilised strong teamwork skills to enhance collaboration with kitchen staff in fast-paced environment.
- Delivered outstanding customer service by addressing inquiries, resolving complaints, and troubleshooting issues.
- Assisted customers by explaining menu information such as descriptions, preparation techniques, and serving sizes.
- Trained new wait staff to enforce consistent adherence to proper procedures.
- Handled telephone inquiries for bookings and takeout requests.
- Provided efficient, attentive service to effectively manage large parties while maintaining order accuracy.
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
Education
Master of Science - Biomedical And Molecular Research- Distinction
King's College London
London, United Kingdom08-2022
Bachelor of Science - Biomedical Sciences- First Class Honours
Middlesex University
London, United Kingdom07-2020
Skills
- In my current role, my attention to details has been instrumental in meticulously extracting relevant medical information to accurately code it into a patient's record.
- Utilising my analytical thinking and creative problem-solving skills, I have assisted the company I currently work for in achieving their daily document processing targets.
- Leveraging my robust communication abilities, I effectively marketed products and achieved a substantial rise in sales during my tenure as a customer service advisor.
- My dedication to personalised service greatly impressed a customer, leading them to not only leave a positive review but also present me with £100 as an expression of gratitude for my dedication.
- My ability to collaborate with fellow researchers allowed us to develop a 3D artificial skin as a treatment option for individuals with hereditary skin conditions. Consequently, we succeeded in publishing a scientific article on PubMed detailing our ground-breaking findings.
References
- References available upon request.
Timeline
Medical Coder
Nova Healthcare Solutions
11.2022 - Current
Laboratory Research Assistant
St John's Institute of Dermatology
01.2022 - 08.2022
Customer Service
Spice Deli
06.2021 - 01.2022
Master of Science - Biomedical And Molecular Research- Distinction
King's College London
Bachelor of Science - Biomedical Sciences- First Class Honours
Middlesex University
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