Rustom Beldad
Cheltenham,Gloucest
Summary
Accomplished hospitality professional with a strong focus on food service etiquette and efficient clearing techniques. Demonstrates proficiency in restaurant software and adaptable communication skills, ensuring seamless order and bill processing. Expertise in bartending, cocktail preparation, and fine dining service, complemented by a comprehensive understanding of hygiene regulations and glassware maintenance. Career goals include advancing within the hospitality industry while enhancing service quality and customer satisfaction.
Offering strong interpersonal skills and positive attitude. Knowledgeable about teamwork, customer service, and maintaining clean and organized environments. Ready to use and develop communication, time management, and problem-solving skills in desired role.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Food service worker
JM Socials
Cheltenham, Gloucestershire
01.2024 - Current
- Handled cash transactions, ensuring accurate billing.
- Managed stock levels, reducing waste and optimising efficiency.
- Managed inventory control, minimising wastage.
- Ensured timely preparation of dishes to maintain smooth operations.
- Met strict deadlines during peak hours to uphold service standards.
- Enhanced customer satisfaction by providing efficient food service.
- Performed cleaning tasks, maintaining a tidy dining area.
- Assisted in menu planning, ensuring diverse and appealing options.
- Improved operational flow through effective team communication.
- Collaborated with team members to deliver excellent service.
- Demonstrated proper food handling and safety standards.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Completed opening and closing checklists to create welcoming store environment.
Bartender
Caesars Palace Dubai
Dubai, United Arab Emirates
08.2021 - 12.2023
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Implemented new cocktail recipes by researching current trends in the industry.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Created an inviting atmosphere through friendly interaction with customers.
- Recommended drinks to customers, increasing overall sales.
- Collaborated with team members to provide seamless service during busy periods.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Handled cash transactions securely minimising risk of theft or fraud.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain good relationships.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
Food and beverage server
Fairmont Dubai
Dubai, United Arab Emirates
02.2019 - 08.2021
- Achieved operational efficiency by coordinating with other serving staff.
- Served wine professionally as per established guidelines, elevating guest experience.
- Enhanced dining experience with attentive table service.
- Resolved customer complaints immediately, resulting in customer retention.
- Took accurate food and drink orders using order slips or direct entry into the system for better communication with kitchen staff.
- Followed all relevant brand standards for service delivery, upholding company reputation.
- Ensured customer satisfaction by providing excellent food and beverage service.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Streamlined order taking process to improve efficiency.
- Delivered outstanding service, ensuring repeat business.
- Cleaned tables or counters after patrons had finished dining, maintaining cleanliness standards at all times.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Maintained a safe working environment, incorporating safe food handling standards across all tasks.
- Smoothened shift transitions by resetting F&B areas for next service.
- Shared menu knowledge to effectively assist guests with questions and special requests.
Banquet server
Crown Plaza IHG Dubai
Dubai, United Arab Emirates
12.2016 - 02.2019
- Delivered excellent customer service, enhancing overall guest experience.
- Assisted team members during high-volume periods leading to efficient service.
- Correctly followed serving instructions, meeting dietary needs of guests.
- Performed closing duties at the end of events for venue reset.
- Communicated effectively with event managers about specific arrangements, ensuring successful execution.
- Contributed positively to team efforts, promoting workplace harmony.
- Dealt with guest complaints efficiently whilst maintaining professionalism.
- Prepared tables with attention to detail resulting in an appealing arrangement.
- Collected used dishes and utensils, fostering a clean dining area.
- Adhered strictly to safety regulations during food handling and serving.
- Maintained cleanliness in banquet areas, promoting a hygienic environment.
- Enhanced dining experience for attendees through prompt meal and drink delivery.
- Served meals to guests according to established rules of etiquette.
- Set up banquet rooms for events, achieving desired ambience.
- Ensured guest satisfaction by providing exceptional customer service.
- Optimised transition between functions, cleaning space after banquet completion and verifying equipment and supplies were stored and restocked.
- Enabled efficient setup and breakdown for [Number] banquets, attended by [Number]+ guests.
- Replenished buffet items to guarantee consistency and appetising presentation.
- Delivered exceptional, friendly and fast service.
Education
Certificate of Higher Education - Architectural Engineering
Cebu Technological University
Philippines 06.2011 - 03.2014
Certificate of Higher Education - Computer Hardware Servicing
Cebu Archdiocese of Our Lady Of Sacred Heart
Philippines 02.2010 - 08.2010
Skills
- Hospitality mindset
- Food service etiquette
- Efficient clearing techniques
- Serving techniques
- Hygiene regulations compliance
- Restaurant software proficiency
- Adaptable communication
- Cash handling
- Order processing
- Bill processing
- Bartending skills
- Fine dining service
- Table setting
- Drinks service
- Close-out reporting
- Buffet service
- Food hygiene regulations knowledge
- Glassware maintenance
- Cocktail preparation
- Bartending
Timeline
Food service worker
JM Socials
01.2024 - Current
Bartender
Caesars Palace Dubai
08.2021 - 12.2023
Food and beverage server
Fairmont Dubai
02.2019 - 08.2021
Banquet server
Crown Plaza IHG Dubai
12.2016 - 02.2019
Certificate of Higher Education - Architectural Engineering
Cebu Technological University
06.2011 - 03.2014
Certificate of Higher Education - Computer Hardware Servicing
Cebu Archdiocese of Our Lady Of Sacred Heart
02.2010 - 08.2010
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