Russell Wisdom

• Supervised daily operations for seamless business activities.
• Managed recruitment process, brought talented professionals on board.
• Achieved smooth workflow with diligent project oversight.
• Managed inventory, ensured consistent supply of resources.
• Prioritised staff welfare for improved morale and commitment.
• Ensured compliance with health and safety standards for a safe workplace.
• Led quality assurance initiatives, maintained high product standards consistently.
• Conducted regular employee training to enhance skillsets.
• Resolved underlying issues swiftly, mitigated potential risks effectively.
• Oversaw procurement processes, secured cost-effective supplies always.
• Implemented cost control measures that reduced controllable costs by 21%.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Led and managed administrative staff to maintain smooth daily operations.
• Directed exhibition coordination among sales staff, production teams, warehouse operations, and installation to establish seamless processes.

Self-employed logistics, leading to the creation of a Limited Company in 2018: Furniture logistics specialist

• Facilitate daily communication with clients and customers to ensure awareness of proposed delivery schedule and updates on amendments.
• Generating and dispatching invoices to clients while securing timely payments.
• Mentored and guided staff by delivering training, support, and direction.
• Resolved customer issues efficiently while prioritising business reputation.
• Developed customer relations and expanded the business through positive word of mouth.
• Proactively gained new clients through developing relationships and recommendations.

General manager, responsible for:

• Overseeing daily business operations
• Developing and implementing growth strategies
• Training low level managers and staff
• Hiring employees
• Addressing customer inquiries promptly and professionally to ensure customer satisfaction
• Controlling stock levels in the warehouse to avoid overstocking on certain items
• Booking shipping containers; dealing with customs and shipping companies
• Scheduling all outgoing deliveries, creating routes, assigning drivers and organising suitable driving hours
• Booking all deliveries with customers
• Dealing with customer complaints

Senior Engineer, responsible for:

• Training all apprentices on gate automation installations and servicing
• Training engineers on upcoming new equipment that the company would be using on certain installations
• Labour and management of high-profile installations on various sites across London and the home counties