Russell Sykes
PORTSMOUTH
Summary
Recently retired business owner, a natural salesman who is at his best working with people.
Overview
26
26
years of professional experience
Work history
Managing Director
Mail Boxes Etc
Portsmouth, Hampshire
11.2003 - 04.2024
- Delivered high-quality services by maintaining customer focus at all times.
- Enhanced staff morale with effective communication and engagement strategies.
- Developed effective business strategies for sustained growth.
- Responsible for all financial aspects of the business from cash handling to credit management.
Quality Director
Zurich Insurance
Portsmouth, Hampshire
01.2001 - 10.2003
- Analysed root causes of defects; implemented corrective actions avoiding recurrence of errors.
- Improved production efficiency by implementing quality control processes.
- Implemented improved customer experience training
Service Centre Manager
Eagle Star Insurance
Liverpool
05.1998 - 01.2001
- Managed and responsible for all aspects of branch of 180 staff.
- Overhauled departmental structures to ensure improved customer service experience in a rapidly changing business environment.
- Delivered regular presentations to both large and small groups to buy in changes and encouraging staff to take more personal responsibility
Education
Bachelor of Arts - Industrial Economics
University of Nottingham
Nottingham 10/1978 - 07/1981
Skills
- Good Communicator
- Excellent people and management skills
- Computer literacy
- Business acumen
Affiliations
- Member of National Trust and English Heritage
- Currently training to be a guide at Portsmouth Cathedral
- Huge interest in History from a young age. Have an A Level in History. Always visit museums when visiting a new town and am currently reading the Shardlake series of historical novels
- Travel. Recently visited Australia and Singapore for a period of time.
Accomplishments
Received UK franchisee Customer Care award
Languages
French
Elementary
Timeline
Managing Director
Mail Boxes Etc
11.2003 - 04.2024
Quality Director
Zurich Insurance
01.2001 - 10.2003
Service Centre Manager
Eagle Star Insurance
05.1998 - 01.2001
Bachelor of Arts - Industrial Economics
University of Nottingham
10/1978 - 07/1981
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