Russell Morris

A diverse and highly experienced individual, who is keen to develop his career in a challenging environment, A highly self motivated person who is able to adapt to any role. Experience in sales and customer services areas within B2B fields sales, corporate account management support and customer contact centre environments. Developed leadership skills with the ability to lead by example and deliver to KPI (Key Performance Indicators). Good communication, presentation, interpersonal and negotiation skills. Excellent planning, organisation, time management and prioritising skills. Ability to work on own initiative as well as part of a team. Highly customer focused with high professional standards. Ensures that all deadlines are met, whilst ensuring high professional standards are adhered to. Experience in use of Microsoft Office suite, Customer Relationship Management (CRM) packages and internet. Member of Management Team delivering improved continued performance of contact centre measured against independent run Mystery Shopper (MS) measure, on a month on month, quarterly and annually basis. Produced Continuing Professional Development (CDP) programme to assist Contact Centre Associates in skills development and product knowledge that resulted in £15 million of qualified leads for sales team to close. Working with other Contact Centre Team Leaders to increase performance to consistently achieve top 3 placing in MS measure achieving overall 1st place (out of 10 contact centres nationally) in April 1997. Managed portfolio of 60 + clients responsible for £2.4 million of business (on target revenues) keeping portfolio a minimum 1.5% above target at all times. Acquiring over £300,000 of new business from client expansion with third party partner into EU market place. Hold full United Kingdom driving licence. 10 years service in Royal Air Force serving in United Kingdom and Germany.

• Vice – Chair, (London Region) of the Football Supporters Association (FSA), 1988-01-01, 1990-01-01, Assist committee in meeting needs of organisation at branch level., Represent branch at national council monthly meetings., Oversee monthly branch meeting & business in Chair’s absence.
• Member of FSA National Council, 1988-01-01, 1990-01-01, Forum used in devising national policy of organisation., Input into evidence submitted on behalf of organisation at the Taylor Commission who’s finding where later published in 1989 as the Taylor Report.
• Member of FSA/Metropolitan Police Liaison Committee, 1988-01-01, 1990-01-01, Meet monthly with Metropolitan Police (SO10) to assist in categorising football matches for policing categories., Additional ad hoc meeting with other government departments, members of parliament, London borough councillors, trade unions, sporting bodies and senior council officers to promote organisation and discuss further policy initiatives for the future of the game from a fans perspective.
• Founding co-editor of a football fanzine “The Peterborough Effect”, 1988-01-01, 1998-01-01, Writing articles and production of magazine with other co-editors, match day magazine sales, mail order requests, fanzine swaps, fanzine football team, organisation of annual football tournament and banking., The fanzine became a writer’s workshop with unsolicited articles from fellow fans encouraged and one element of writing apprenticeship for a current national radio broadcaster., Initial print run of 400 magazines increased to sales over 1,000 per issue at its peak.

• Reading
• Music
• Films
• Travelling
• Visiting historical sites