RUSSELL FAGAN
Apartment 53 Bloomsbury house,27 Guildhall road ,Northampton
Summary
Results-oriented professional with a background in customs and retail. Enhanced operational efficiency through team training and development, ensuring safety compliance and adherence to trade regulations. Skilled in building positive stakeholder relationships and resolving conflicts, transitioning from retail supervision to customs declaration.
Overview
15
15
years of professional experience
Work History
customs declerant
dachser uk
northampton, Northamptonshire
02.2026 - 05.2026
- Facilitated day-to-day coordination between warehouse staff, customs agents, and clients.
- Managed end-to-end shipment tracking from receipt to delivery for timely arrival.
- Advised on tariff classification to minimise import duties and maintain compliance.
- Directed issue resolution with customs and local authorities for continued flow.
- Reviewed global trade compliance updates to align import-export activities with changes.
Warehouse Assistant
gxo john lewis
northampton, Northamptonshire
10.2025 - 02.2026
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Cleaned and maintained warehouse in compliance with safety standards.
- Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
Retail Supervisor
Tesco Express
northampton, Northamptonshire
03.2011 - 10.2025
- Established clear guidelines for staff on handling difficult customer interactions, leading to improved service consistency.
- Facilitated onboarding for new starters, ensuring comprehensive understanding of policies, product knowledge, and service standards.
- Allocated duties across the team by assessing strengths and experience levels.
- Managed opening and closing routines, upholding store security protocols daily.
- Owned till reconciliation and bank deposit processes, maintaining reliable financial records.
- Enhanced store cleanliness and organisation to improve customer experience.
Education
Diploma of Higher Education - accountancy
University of Northampton
Northampton01-2008
NVQ Level 3 - accountancy
Northampton College
Northampton01-2004
NVQ Level 2 - accountancy
Northampton College
Northampton01-2003
Skills
- Inventory management
- Financial reconciliation
- Safety compliance
- Security management
- Team building and leadership
- Employee training
- Problem solving
- Adaptability and learning agility
- Calmness under pressure
- Conflict resolution
Timeline
customs declerant
dachser uk
02.2026 - 05.2026
Warehouse Assistant
gxo john lewis
10.2025 - 02.2026
Retail Supervisor
Tesco Express
03.2011 - 10.2025
Diploma of Higher Education - accountancy
University of Northampton
NVQ Level 3 - accountancy
Northampton College
NVQ Level 2 - accountancy
Northampton College