Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Russell Dobson

Denton, Manchester

Summary

Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations manager

Telcom Networks
10.2016 - Current
  • Monitoring, analysing and adapting an ever-changing environment of installations and provisioning to check it is always effective and that the business is functioning in the best way to suit an ever-growing customer base
  • Based on customer input myself and the other members of the senior management team work together in adapting a successful model based on client feedback
  • Taking ownership of the business delivery model
  • Managing the al operations-based colleagues
  • Closely working with supervisors within each department on a daily basis to ensure that each area has the correct amount of input to function correctly
  • Managing the operations functionality, being responsible in the full delivery cycle of projects and customer care from a sale being closed to a customer handover being issued
  • Working closely with the CEO to report on ongoing business strategies
  • Responsible for solely communicating with carriers, resellers and customers to identify new ways to introduce a variation of existing products that meet customer requirements and increase the organisations profitability
  • Ensuring that consistent standards are delivered to those key accounts across our ever growing estate
  • Managing an ever growing team of 25 professionals
  • Designing and delivering training programs for individuals and also for the team as a whole
  • Including, but not limited to;
  • Reviewing individual and team performance
  • Setting realistic KPI’s that also stretch skill set and performance
  • Communicating organisational change and any subsequent changes in roles and responsibilities
  • Motivate and inspire the team to understand organisational strategy
  • Making on the spot decisions to resolve unforeseen issues that may arise
  • Doing this promptly to efficiently use resource available
  • Internal and external escalation point for staff and customers in relation to quality standards
  • Managing overtime, leave requests, discipline issues, staffing capabilities of site supervisors and also monitoring all teams effectiveness through supervisors reports internally passed to myself weekly
  • Creating business wide budget reprting for each individual team to ensure that the business is working to its full potential and showing areas that have been successful or areas that may need to improve
  • Preparing and handing over full building/area proposals including budget setting for each proposal
  • Researching new technologies and alternative methods of efficiency
  • Setting and reviewing budgets and managing cost
  • Overseeing inventory, distribution of goods and facility layout.

Service Delivery/project manager Manager

Vaioni Group Ltd
03.2016 - 10.2016
  • Reporting to the head of service and the other senior management members
  • Taking ownership of the service delivery model
  • Managing the Service Delivery team providing Ethernet, Broadband and a variety of cloud based projects to both direct customers and Channel Partners
  • Managing the Service Delivery functionality, being responsible in the full delivery cycle of projects and customer care
  • Contributing any implementation ideas to the Senior management/board members for setting the strategy and objectives, including the planned company growth and market position
  • Responsible for solely communicating with carriers, resellers and customers to identify new ways to introduce a variation of existing products that meet customer requirements and increase the organisations profitability
  • Working closely with customers to provide a fully functional and well-rounded service delivery model focusing on key accounts and a consistent best practice
  • Ensuring that consistent standards are delivered to those key accounts across our ever growing estate
  • Managing an ever growing team of service delivery professionals
  • Designing and delivering training programs for individuals and also for the team as a whole
  • Including, but not limited to;
  • Reviewing individual and team performance
  • Setting realistic KPI’s that also stretch skill set and performance
  • Communicating organisational change and any subsequent changes in roles and responsibilities
  • Motivate and inspire the team to understand organisational strategy
  • Making on the spot decisions to resolve unforeseen issues that may arise
  • Doing this promptly to efficiently use resource available
  • As a key member of the team highlighting excellence and helping introduce best practice
  • Internal and external escalation point for staff and customers in relation to quality standards
  • Managing overtime, leave requests, discipline issues, staffing capabilities within engineering teams.

Engineering Manager

Metronet UK
06.2013 - 03.2016
  • Managing a team of up to thirty plus engineers
  • Working closely with the installations manager to coach and inspire an engineering team for an organisation experiencing rapid growth and changing requirements
  • Delivering a structured, thorough and dedicated performance plan that falls in line with budgets set by Executive Management team
  • Developing an engineering team that is driven to provide a full customer service to the end user within a very strict health and safety conscious environment
  • Designing and delivering training programs for individual engineers and also for the engineering team as a whole
  • Including, but not limited to;
  • Reviewing individual and team performance
  • Setting realistic KPI’s that also stretch skill set and performance
  • Communicating organisational change and any subsequent changes in roles and responsibilities
  • Motivate and inspire the team to understand organisational strategy
  • Making on the spot decisions to resolve unforeseen engineering issues that may arise
  • Doing this promptly to efficiently use resource available
  • As a key member of the team highlighting excellence and helping introduce best practice
  • Completing on site and post installation checks on engineering works
  • Internal and external escalation point for staff and customers in relation to quality standards
  • Managing overtime, leave requests, discipline issues, staffing capabilities within engineering teams.

Telecommunications Engineer/Supervisor

Networx
06.2012 - 06.2013
  • Splicing all types of fibre including ribbon from standard G652 to laser enhanced speciality fibres OM1, OM2, OM3 and OS1
  • Installing and terminating various types of fibre and copper cabling
  • Also working closely with BT engineers with BT Exchanges and assisting with the fibre links that BT provided
  • Also working on E SIDE D SIDE panels terminating and testing for BT
  • Installing all mentioned cable solutions at heights using MEWP vehicles at various heights after passing IPAF course, I was responsible for all installations at heights due to being the only employee trained to do so at this employer
  • Dealing with customers and advising them on the best possible solutions to meet their needs
  • Installed, tested, managed and fault found where necessary CAT V, multi/single mode fibre systems including passive optical Networks and Air Blown Fibre, using a range of next generation OTDR’s, light source and power meters and high precision fusion splices as well as many other types of measurements and test equipment
  • Completed installations of Satellite communications and TV aerials within many different conditions
  • Solely managed broadband networks as well as Voice switch based networks, Also working with AV cabling and installation and fault finding on CISCO and broadband routers
  • Managed a small team of 5-10 people in providing Blown fibre infrastructures within various locations around the country including setting up the infrastructure and staying there to maintain and train the customer on the equipment that has been installed.

Telecommunications Supervisor

HM Forces
08.2005 - 06.2012
  • Managing a team of up to 30+, Responsible for the installation, maintenance and repair of satellite communications
  • Delivered regular training to junior members of the team through hands on demonstrations and presentations
  • Managed and accounted for £1million+ communications kit in demanding circumstances
  • Responsible for inspecting telecommunications kit and vehicles to ensure they are being maintained and working correctly and provided a full inspection report
  • Established an active directory of repaired and maintained kit, as well as tracking spares with external contractors
  • Managing a team of peers installing Telecommunications infrastructures and satellite communications within a mobile headquarters meeting the needs of the Brigade Commanding officer
  • Including setting up and tearing down the infrastructure at short notice to move locations and set up again
  • Managed and maintained the safe practices of working ensuring that every member of the team adhered to the health and safety practices put in place
  • Professional Qualifications & Development BTEC Advanced Award in Managing Passive Optical Networks & Air Blown Fibre Systems (Level 3) BTEC Advanced Award in Access Networks Systems (Level 3) City and Guilds 3667-02 Unit 1 – Basic Principles of Communications Cabling
  • City and Guilds 3667-02 Unit 2 – Fibre Optic Cabling in an Internal Environment
  • City and Guilds 3667-02 Unit 3 – Fibre Optic Cabling in an External Environment
  • City and Guilds 3667-02 Unit 4 – Copper Cabling in an Internal Environment
  • City and Guilds 6156 Unit 2 New RASWA (Signing, Lighting and Guarding
  • Site supervisors safety training scheme (SSSTS)

Education

High School Diploma -

Audenshaw Grammar
Audenshaw, Manchester
09.2004

Skills

  • Project Development
  • Process Improvement Strategies
  • Policy and Procedure Implementation
  • Strategic Partnership
  • Staff Management
  • Workflow Planning
  • Systems Implementations
  • Employee Relations
  • Process Improvement
  • Business Planning

Accomplishments

  • Full UK Driving License
  • Scissor and Boom operating systems qualified to IPAF standards
  • (Working at heights)
  • Manual Handling qualifications
  • Customer Service qualifications

Certification

SCTE Member (Society of Broadband Professionals) ECS Card Holder (Datacomms Specialist) NVQ Level 3 in Communication Technologies ECDL (European computer driving license) Basic First Aid Trained Equality and Diversity Trained

Timeline

Operations manager

Telcom Networks
10.2016 - Current

Service Delivery/project manager Manager

Vaioni Group Ltd
03.2016 - 10.2016

Engineering Manager

Metronet UK
06.2013 - 03.2016

Telecommunications Engineer/Supervisor

Networx
06.2012 - 06.2013

Telecommunications Supervisor

HM Forces
08.2005 - 06.2012

High School Diploma -

Audenshaw Grammar

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