RUSSELL CHESTERS

Key Responsibilities:

• Load and unload passenger baggage, cargo, and mail to and from aircraft safely and efficiently.
• Operate a range of ground support equipment, including tugs, conveyors, and belt loaders.
• Sort, tag, and route baggage according to flight information.
• Ensure luggage is handled with care to minimize damage.
• Follow all health, safety, and security procedures, including airside safety regulations.
• Work in all weather conditions and maintain performance during peak travel times.
• Communicate with team members and supervisors to ensure smooth baggage operations.
• 
  

• Handle recruitment process from posting jobs to bringing new hires on board.
• Working closely with hiring managers to ensure that sourced candidates are properly positioned and stay updated on their screening progress.
• Also handle salary negotiations, ensuring that I reach mutually agreeable terms with selected candidates.
• Making sure to track all offered candidates and oversee onboarding process to ensure everything proceeds as planned.
• Finding candidates using LinkedIn Recruiter, social media like Google and Facebook, and sometimes creative methods like Boolean strings and AI tools to build talent pipelines.
• Stay updated on market trends and always look for new ways to find great candidates.
• Work closely with stakeholders and team managers to ensure smooth hiring process and positive experience for candidates.
• Use tools like Hire Easy, Google, LinkedIn Recruiter, and Indeed to spot top talent and keep candidates engaged throughout.
• also regularly attend recruiter meetings to stay informed on any changes from the stakeholders.

• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.
• Assessing Candidates: - Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Influencing the Hire: - Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.

• Respond to customer requests based on SLAs and quality KPIs.
• Communicate with customers via system, email, and phone to provide support on BT network services.
• Taking calls from customers who may have connection issues, billing queries or technical faults.
• Helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them.
• Hit all KPI’s consecutively.

• Contacting funerals prospects by phone and email, and guiding them through our direct cremation offering while demonstrating an exceptional knowledge of our service.
• Dealing with enquiries sensitively and supporting customers through a difficult time in their lives.
• Ensure a smooth handover to our funeral ops team and working the ops team to ensure exceptional customer service.
• Selling pre-paid funeral plans, in compliance with FCA guidelines.
• Working whilst Covid was in motion.

• Making outbound sales calls to businesses within UK to promote our range of business breakdown cover and fuel cards.
• Working whilst Covid was in motion.
• Fully explain features and include benefits of our products.
• Assisting with customer queries regarding previous sales.
• Maintain clear records of Sales Activities within our CRM system.
• Manage potential lead generations. (pipeline)
• Deal with wide range of prospects with a professional manner.
• Hitting monthly sales and productivity targets.
• Account management of up to 150 a month.